
Assistant Manager-Partner Operations-Operations
1 day ago
Job Description: Basic Function:
- Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.
- Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and products
Responsibilities: Essential Functions:
- Manage teams and ensure Service Level and quality targets are met
- Collaborate with client's Partnering Performance team to relentlessly deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Monitor team performance and display a clear level of understanding of all performance reporting
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Provide coaching and feedback to team members to enable them to improve their performance
- Provide inputs on process and system to the team members
- Manage the team's adherence to rostered schedules through real time monitoring
- Ability to manage difficult conversations, irate customers and escalations
- Client interaction, where required at the level of supervisors
- Effectively manage queue and balancing of work loads
- Motivate team members, manage absenteeism and attrition by building a resilient, engaged team, with a culture of innovation and continuous improvement
- Leads and advocates change when necessary, supporting positive outcomes from change, including supporting the team through change
Qualifications: Skills:
- Knowledge of the function, process and systems
- Attention to detail while reviewing tasks/instructions, preparing monthly reports, reviewing process performance etc.
- Team management, Coaching and feedback ability
- Excellent written and verbal communication
- Knowledge of the Insurance industry
- Excellent comprehension skills – read and interpret business requirements
- Working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
- Planning skills - ability to prioritize tasks and deliver per deadlines
- Adherence to EXL and client policies, code of conduct
- Efficient with Time management
Education Requirements:
- Graduate with at least fifteen (15) years of education in any discipline
Work Experience Requirements:
- Minimum 2-years' experience in Leadership role in BPO voice operations; Insurance experience preferred
-
Security Operations Center Analyst
4 weeks ago
, , Philippines Executive Operations, LLC Full timeOverview We are seeking a proactive and detail-oriented Security Operations Center (SOC) Analyst Level 1 to join our team at EXOP. In this entry-level role, you will monitor and respond to security alerts, help mitigate security incidents and support the overall security posture of the organization. As a SOC Analyst Level 1, you will work closely with senior...
-
Assistant Manager-Partner Operations-Operations
4 weeks ago
, Metro Manila, Philippines EXL Full timeOverview Assistant Manager-Partner Operations-Operations role focusing on managing inbound calls for policy servicing and driving service excellence in an inbound contact centre across multiple brands and products. Responsibilities Manage a team handling inbound calls for policy servicing and updating client systems with changes required for multiple...
-
Senior Manager-Partner Operations-Operations
4 weeks ago
, , Philippines ExlService Holdings, Inc. Full timeSenior Manager-Partner Operations-Operations Job Info Job Identification 3214 Posting Date 05/21/2025, 06:04 AM Locations Exl PHP OneE-com (Work From Office) Job Role Partner Operations-Operations Experience (In Years) 3-6 Job Description The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations...
-
Distributor Manager
4 weeks ago
, CENTRAL VISAYAS, Philippines Valvoline Global Operations Full timeOverview Valvoline Global Operations is part of a global automotive and industrial solutions company with a heritage as The Original Motor Oil. As an affiliate of Aramco, we pursue innovation and sustainable solutions for a better future. Our culture celebrates creativity, innovation, and excellence, with corporate values of Care, Integrity, Passion, Unity,...
-
Analyst - Accounts Payable (Japanese Speaker)
4 weeks ago
, , Philippines Shell Business Operations Full timeWhere you fit in This post will be responsible for supporting the Team Manager in delivering value to Shell through operating and innovating world-class Accounts Payable RTP process. This position requires working closely with various stakeholders across different levels in CP, Businesses and Finance What’s the role Your primary accountabilities will...
-
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint...
-
Financial Analyst
4 weeks ago
, , Philippines Executive Operations, LLC Full timeOverview We are seeking a highly motivated and detail-oriented Financial Analyst to join our finance team at Executive Operations. The ideal candidate will have a strong understanding of accounting principles and financial processes, with experience in accounts payable, accounts receivable, budgeting, and general financial analysis. As a Finance Analyst, you...
-
Partner Operations Analyst
4 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin to apply for the Partner Operations Analyst role at Five9 . Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying...
-
Analyst - Payroll Accounting
2 weeks ago
, , Philippines Shell Business Operations Full timeWhat’s the role As Payroll Accounting Analyst, you will have a thorough understanding of the End-to-End Shell Pay People Process, using the HR and Financial Systems that are fundamental to ensure accounting is correct and controls are operated effectively. This role will also ensure compliance to Data Privacy as PA deals with Employee Confidential...
-
Project Analyst
3 weeks ago
, , Philippines Shell Business Operations Full timeJob Description: Are you looking for an opportunity to develop your understanding on changes and updates in accounting standards & group policies (Group Financial Reporting Manual), and its impact on group, internal & statutory financial reporting and closing activities? If you are driven by passion to enhance business knowledge and keep updated on business...