Assistant Manager

1 week ago

Philippines WNS Global Services, Inc. Full time

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of inbound Sales Agents to deliver against client and internal business performance indicators (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive Sales culture in a customer centric and high-performance environment, with an engaged team

Qualifications

Essential:

  • Matric / Grade 12 or equivalent, with English and Mathematics
  • A relevant tertiary qualification is an advantage
  • Proven track record of delivering against client, customer and business outcomes.
  • Minimum of 2 Years management experience working in a fast paced sales and customer centric contact centre environment

Preferred:

  • Experience managing Omni-channel sales and customer operations
  • 2+ Years’ experience working within a BPO contact centre
  • Relevant working experience with UK customers in a contact centre environment is an advantage
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