Head of Sales and Operations

19 hours ago

Manila, Philippines EO Staff Full time

About EO

EO Staff helps entrepreneurs and business owners scale by providing highly trained Filipino virtual assistants. We’re growing fast and need a strong Head of Sales & Operations to partner with the Founder and build the systems that take us from 7 figures to 8.

This is not a back-office role. You’ll be the Founder’s right hand, driving sales performance, ensuring client success, and managing the team to hit growth targets.

What You’ll Do Sales & Revenue Oversight
  • Own the sales pipeline: ensure every lead is followed up and tracked in CRM.
  • Build and enforce the sales playbook (scripts, cadences, objections).
  • Manage appointment setters and closers (once hired), holding them to daily/weekly KPIs.
  • Report on lead flow, conversion rates, and revenue forecasts weekly.
Operations & Client Delivery
  • Standardize client onboarding into a consistent, repeatable process.
  • Oversee client success: ensure clients achieve early wins and stay long-term.
  • Build and enforce SOPs for all recurring tasks across the business.
Team Leadership
  • Recruit, train, and manage Filipino team members (sales, ops, client success).
  • Run accountability rhythms (daily huddles, weekly meetings, dashboards).
  • Act as the bridge between the Founder’s vision and the team’s execution.
Finance & Reporting
  • Own dashboards for revenue, margins, and client retention.
  • Forecast staffing and hiring needs in alignment with growth.
  • Deliver weekly performance reports to the Founder.
Growth Enablement
  • Support the Founder in scaling one-to-many sales (webinars, partnerships, franchisor deals).
  • Ensure ads and lead gen activities are connected into a predictable funnel.
  • Anticipate problems and solve them before they hit the Founder’s desk.
What We’re Looking For
  • 7+ years of leadership experience in BPO, outsourcing, or staffing.
  • Proven track record in sales oversight + operations management + P&L responsibility.
  • Experience managing remote teams of 10+, ideally in both sales and service delivery.
  • Strong CRM knowledge (HubSpot, Salesforce, or similar).
  • Analytical mindset: able to build dashboards and forecast revenue.
  • Comfortable pushing back and prioritizing — you can say “no” to distractions.
  • A builder: thrives in fast-growing, entrepreneurial environments.
Why Join EO?
  • Be the Founder’s right hand — with real influence and responsibility.
  • Help scale a global staffing company from 7 to 8 figures.
  • 100% Filipino team — we believe in building opportunity here at home.
  • Competitive salary + performance bonuses.
  • Freedom to build your own team under you.
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