Nail Salon Operations Head

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Manila, National Capital Region, Philippines KCMBernardo Corporation Full time ₱1,500,000 - ₱2,500,000 per year

OPERATIONS MANAGEMENT

  • Visit stores regularly to ensure cleanliness and professionalism.

  • Monitor branch performance to meet business goals and improve efficiency.

  • Maintain consistent quality across all branches and keep facilities well-maintained.

CUSTOMER SERVICE

  • Ensure client comfort and adherence to standards.

  • Handle complaints that the Branch Head cannot resolve; respond quickly and courteously.

  • Motivate the team to provide excellent customer service.

MARKETING MANAGEMENT

  • Understand the market and stay informed about competitors.

  • Work with the marketing team on promotions, campaigns, and loyalty programs.

  • Ensure availability of promotional materials.

SALES MANAGEMENT

  • Develop effective business strategies for long-term success.

  • Support Branch Heads in achieving sales goals through collaboration.

  • Implement training programs to enhance sales performance.

  • Set clear sales and operational targets.

TRAINING AND DEVELOPMENT

  • Evaluate Branch Heads' performance and address issues as needed.

  • Ensure compliance with the Operations Manual.

  • Train and motivate teams to excel.

  • Manage staffing requests according to operational needs.

GENERAL MANAGEMENT

  • Solve problems with practical solutions.

  • Provide updates to management on performance and issues.

  • Assist in decisions regarding expansion and growth.

  • Analyze data to support decision-making.

  • Collaborate with other departments to align with company goals.

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