KathNails Area Operations Head

1 day ago

Manila, Philippines KCMBernardo Corporation Full time

OPERATIONS MANAGEMENT Visit stores regularly to ensure cleanliness and professionalism. Monitor branch performance to meet business goals and improve efficiency. Maintain consistent quality across all branches and keep facilities well-maintained. CUSTOMER SERVICE Ensure client comfort and adherence to standards. Handle complaints that the Branch Head cannot resolve; respond quickly and courteously. Motivate the team to provide excellent customer service. MARKETING MANAGEMENT Understand the market and stay informed about competitors. Work with the marketing team on promotions, campaigns, and loyalty programs. Ensure availability of promotional materials. SALES MANAGEMENT Develop effective business strategies for long-term success. Support Branch Heads in achieving sales goals through collaboration. Implement training programs to enhance sales performance. Set clear sales and operational targets. TRAINING AND DEVELOPMENT Evaluate Branch Heads' performance and address issues as needed. Ensure compliance with the Operations Manual. Train and motivate teams to excel. Manage staffing requests according to operational needs. GENERAL MANAGEMENT Solve problems with practical solutions. Provide updates to management on performance and issues. Assist in decisions regarding expansion and growth. Analyze data to support decision-making.Collaborate with other departments to align with company goals. #J-18808-Ljbffr

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