Service Desk Shift Lead

12 hours ago

Metro Manila Philippines Buscojobs Full time

Service Desk Shift Lead – Makati, National Capital Region

Salary: 60,000 – 70,000 PHP

Posted today

Job Description

OpenText is the Information Company. Our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a team that leads in Enterprise Information Management.

Responsibilities :

  • Provide production monitoring of data and perform error analysis.
  • Serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
  • Work cross-functionally within the organization to deliver quality, satisfaction, and resolutions to customers.
  • Submit/provide ideas for new content to knowledge base.
  • Perform other duties and projects as assigned, which may include on-call and weekend rotation.

What It Takes :

  • Experience with Unix/Linux and Windows operating systems.
  • Experience with SQL and Oracle databases.
  • Experience with Active Directory.
  • EDI knowledge is preferred.
  • Strong English communication skills and ability to deliver technical solutions.

Notes :

  • Global vaccination policy may apply; accommodations may be available for specific roles.
  • Equal Opportunity Employer.

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative

Location variants: Taguig, Taguig NCR; Makati, Manila NCR; Mandaluyong, Mandaluyong NCR; Antipolo, Rizal; Gratitude Inc. (multiple regions)

Posted today

Overview

Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences. You will work in a collaborative environment with opportunities for growth.

Responsibilities :

  • Provide excellent customer service through active listening.
  • Handle confidential information securely.
  • Aim to resolve issues on the first call by being proactive.
  • Communicate effectively with customers.

Qualifications :

  • Filipino citizen or equivalent legal status.
  • English communication skills (oral and written).
  • Strong logic and problem-solving skills.
  • Availability for various shifts.
  • Experience with Windows operating systems.
  • Good organization and prioritization skills.

Job Types : Full-time, Permanent

Salary : Php22,000.00 – Php24,000.00 per month

Benefits :

  • Flextime
  • Paid training
  • Pay raise

Schedule :

  • 8 hour shift
  • Shift system

Supplemental Pay :

  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

COVID-19 considerations : Always

Note: Some postings indicate region restrictions. This description consolidates multiple postings with similar roles and requirements while preserving original content language where possible.

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