Service Desk Team Lead Position

12 hours ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $75,000 - $85,000

As a Service Desk Team Lead, you will be responsible for leading a team of Service Desk Analysts in a 24/7 environment. The role involves monitoring contact volume, ensuring timely escalations, and fostering a positive team culture.

The ideal candidate will have a minimum of 1 year of leadership experience in a service desk or call center setting, with strong English communication skills and the ability to work well with stakeholders. They will also possess excellent leadership and team management skills, with a track record of motivating and developing team members.

Key Responsibilities
  • Lead a team of Service Desk Analysts to deliver exceptional support to end-users.
  • Set clear performance expectations, conduct regular one-on-one meetings, and provide constructive feedback.
  • Manage ticket queue, ensure timely resolution of issues, and adhere to service level agreements.
  • Monitor service desk performance metrics, identify trends, and implement continuous improvement initiatives.
Qualification Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum 1 year of leadership experience in a service desk or call center setting.
  • Strong English communication skills (written and verbal).
  • Excellent leadership and team management skills.

  • Service Desk Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Indra Full time

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱400,000 - ₱600,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Service Desk Manager

    2 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱100,000 - ₱150,000 per year

    About the RoleYou will manage end-to-end service desk operations, ensuring SLA targets are met, financial performance is optimized, and teams are equipped to handle multilingual and global client requirements. This role is 100% onsite, with locations in Taguig and Pasig, and operates on a night shift.Key ResponsibilitiesLead and manage multilingual service...

  • IT Service Desk Manager

    7 days ago

    Manila, National Capital Region, Philippines Excis Compliance Full time

    OverviewWE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT MANILAExcis is a global IT support leader, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...

  • Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines Zenzero Full time $104,000 - $130,878 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk Operations Manager

    6 days ago

    Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    IT Service Management ExpertExcis is a global IT support leader driven by innovation and collaboration. We are looking for an expert in IT service management to serve in a crucial frontline role.This is a strategic leadership position that requires a big-picture thinker with a hands-on approach. You will oversee global service desk operations, manage...

  • Assistant Senior IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...

  • Global Service Desk Training Expert

    7 days ago

    Manila, National Capital Region, Philippines beBeeTraining Full time $40,000 - $60,000

    Job DescriptionThis is an exciting opportunity to join a dynamic team as a Global Service Desk Training Specialist. The successful candidate will be responsible for developing, preparing, delivering and facilitating training programs at the Service Desk Center Level. This includes measuring and evaluating training programs conducted, providing coaching and...

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...