Service Desk Analyst
3 weeks ago
Join to apply for the Service Desk Analyst (Pasay) role at Capgemini .
Responsibilities- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- All other duties as assigned.
- 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
- 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
- 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
- Must be able to work independently.
- Strong interpersonal , analytical and customer service skills.
- Ability to understand and follow oral and written instructions.
- Strong English (verbal and written) skills.
- Must be amenable to work onsite in Mall of Asia Business Complex, Pasay City.
- Open to working graveyard shifts and rotating schedules.
Service Desk / Technical Helpdesk Analyst may perform one or more of the following:
- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- All other duties as assigned.
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
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