Service Desk Team Lead

4 weeks ago

Manila, National Capital Region, Philippines Indra Full time
Company Description

Indra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making it a key technological partner for the digitalization and core operations of its clients worldwide. Sustainability is integral to Indra's strategy and culture to address current and future social and environmental challenges. In the 2023 fiscal year, Indra reported revenue of €4.343 billion, employed over 57,000 people, and maintained a presence in 46 countries, with business operations in over 140 countries.

Role Description

This is a full-time on-site role for a Service Desk Team Lead located in Metro Manila. The Service Desk Team Lead will oversee the daily operations of the service desk team, ensuring efficient and effective technical support and help desk services for clients. Responsibilities include managing and mentoring the team, overseeing customer service efforts, troubleshooting technical issues, and maintaining communication with clients to ensure satisfaction.

Qualifications
  • Proficiency in Technical Support and Help Desk Support skills
  • Strong Communication and Customer Service skills
  • Experience in managing and leading a Service Desk team
  • Ability to troubleshoot technical issues and manage client interactions
  • Excellent problem-solving and organizational skills
  • Ability to work on-site in Metro Manila
  • Bachelor\'s degree in Information Technology, Computer Science, or related field preferred
  • Previous experience in a similar role is a plus
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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