It Service Desk Analyst/ Help Desk

IT Service Desk Analyst / Help Desk

Location: Taguig, Makati, National Capital Region (OpenText postings).
Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to the appropriate level.
• Working cross-functionally within the organization in a team environment to deliver quality, satisfaction, and resolutions. Submitting ideas for new content to knowledge base.
• Performing other/d potential duties and projects, may require on-call and weekend rotation.

What it Takes

• Experience with Operating Systems (Unix/Linux and Windows).
• Experience with Database (SQL, Oracle).
• Experience with Active Directory.
• EDI knowledge preferred
• Effective English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.

Additional Notes

Global Job Posting Footers: Vaccination policy and equal opportunity employer statements apply. OpenText requires full vaccination to enter an OpenText office where applicable; accommodations may be available for specific roles. Diversity and equal opportunity are valued.

Technical Support Representative

Location: Various (Taguig, Makati, Mandaluyong, Antipolo, etc.)

Posted today

Overview

Technical Support Representatives field customer inquiries and provide solutions that help create excellent customer experiences. Work in a collaborative environment with opportunities to grow your career.

Responsibilities

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Communicate with customers clearly

Qualifications

• Filipino citizen or equivalent legal status
• Strong English communication skills (spoken and written)
• Strong logic and problem-solving skills
• Available to work in various shifts
• Experience using Windows operating systems
• Organization and prioritization skills
• TP PRNQE / TP TGG / TP MKTI / TP ANPLO substitutes indicate location codes

Job Types

Full-time, Permanent

Salary

Php 22,000.00 – Php 24,000.00 per month (varies by posting)

Benefits

• Flextime
• Paid training
• Pay raise
• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

Schedule

• 8 hour shift
• Shift system

COVID-19 considerations

Always

Technical Support Representative

Locations: Taguig, Makati, Mandaluyong, Malta? (multiple Gratitude Inc. postings), Manila area

Posted today

Overview

As above, field customer inquiries and provide solutions to create excellent customer experiences in a collaborative environment with cross-cultural interactions.

Responsibilities

• Provide excellent customer service via active listening
• Handle confidential customer information securely
• Resolve issues on the first call where possible
• Communicate effectively with customers

Qualifications

• Filipino citizen or equivalent legal status
• Strong English communication skills
• Problem-solving and organizational skills
• Willing to work various shifts
• Experience with Windows OS
• TP codes per location

Job Types

Full-time, Permanent

Salary

Php 22,000.00 – Php 24,000.00 per month; Up to Php 28,000 for some roles

Benefits

• Paid training
• Competitive salary with allowances
• Leave credits
• HMO
• Work from home options for some roles

Schedule

• 8 hour shift
• Rotational shift

Supplemental Pay

• 13th month salary
• Overtime pay
• Other bonuses

Experience

Call center experience may be required for some roles

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