Service Desk Analyst

9 hours ago

Metro Manila Philippines Buscojobs Full time

Service Desk Analyst Day Shift - Taguig

  • Location: Taguig, National Capital Region
  • Overview: Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
  • Responsibilities:
  • Provide technical support, respond to cases, deliver production support, analyze issues, provide resolution, and notify customers.
  • Recreate customer issues and escalate appropriately; work cross-functionally to deliver quality service and outcomes; contribute ideas for knowledge base.
  • Perform additional duties/projects as assigned; may require on-call and weekend rotation.
  • Qualifications:
  • Experience with Unix/Linux and Windows operating systems.
  • Experience with SQL/Oracle databases.
  • Experience with Active Directory.
  • EDI knowledge is preferred.
  • Effective English communication; ability to explain technical solutions to customers, including those who may not be EDI savvy.
  • Notes: Global vaccination policy may apply; Equal Opportunity Employer. COVID-19 considerations are in scope.

Technical Support Representative

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment with opportunities to grow your career.

  • Responsibilities:
  • Provide excellent customer service through active listening.
  • Handle confidential customer information securely.
  • Aim to resolve issues on the first call by being proactive.
  • Communicate with customers clearly and appropriately.
  • Qualifications:
  • Filipino citizen or equivalent legal status.
  • Strong oral and written English communication skills.
  • Strong logic and problem-solving skills.
  • Availability to work in various shifts.
  • Proficiency with Windows operating systems; strong organizational and prioritization skills.
  • TP PRNQE / TP TGG / TP MKTI / various site-specific codes may apply.
  • Job Types: Full-time, Permanent
  • Salary: Php22,000.00 - Php24,000.00 per month (some postings note up to Php28,000)
  • Benefits: Flextime, Paid training, Pay raise, 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus
  • Schedule: 8 hour shift; Rotational/Shift system
  • COVID-19 considerations: Always

Technical Support Manager

Overview

Job summary: A Service Supervisor responsible for upkeep of company assets across locations via on-site and remote support. Responsibilities include remote/on-site asset support, hardware/software installation, and generating reports.

  • Responsibilities:
  • Remote and on-site asset technical support; documentation; installs and configurations; on-site maintenance; contributes to IT hardware requirements; processes COP/COC/COI; manage team.
  • Requirements:
  • Degree in IT/computer-related field; 7+ years experience; 3+ years of team management; experience in remote/on-site support; willing to work onsite in Ortigas; willing to do field work as needed; no derogatory records.
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