Front Desk Supervisor

5 days ago


Fairview Metro Manila, Philippines 1218 PACIFIC SUITES CORPORATION Full time ₱900,000 - ₱1,200,000 per year

The Front Desk Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.

Primary Duties and Responsibilities

  • Supervise and support the GSA team during all operational hours.
  • Conduct audits to ensure compliance with operational procedures and service standards.
  • Provide shift coverage in the absence of GSAs to avoid service gaps.
  • Review shift reports and address any issues or concerns raised.
  • Participate actively in training, coaching, and performance evaluations.
  • Coordinate with other departments to resolve guest concerns and special requests.

Reports and Compliance

  • Prepare Incident Reports (IR) for any non-compliance of the GSA team.


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