Front Desk Supervisor
1 week ago
The Front Desk Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.
Primary Duties and Responsibilities
- Supervise and support the GSA team during all operational hours.
- Conduct audits to ensure compliance with operational procedures and service standards.
- Provide shift coverage in the absence of GSAs to avoid service gaps.
- Review shift reports and address any issues or concerns raised.
- Participate actively in training, coaching, and performance evaluations.
- Coordinate with other departments to resolve guest concerns and special requests.
Reports and Compliance
- Prepare Incident Reports (IR) for any non-compliance of the GSA team.
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