Customer Support Specialist

Job Listings

Note: This description contains multiple job postings. Each posting includes location, salary, employer, and sections for Job Description, Responsibilities, Qualifications, and Job Type. Regions restricting applicants are kept as provided.

1) Customer Support Specialist Night Shift (PH Time)

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Employer: Y Prime@ Technology Specialists, Inc.

Job Type: Full-time

Job Description:

• Schedule: Monday to Friday 8:30 am–5:30 pm; Saturday 8:30 am–12:00 pm

Responsibilities:

• Answers telephone and responds to basic customer questions using established methods provided in training. Forwards calls to appropriate personnel.
• Follow up with customers to ensure complete resolution of issues.
• Work closely with Field Engineers and provide assistance on tasks outside the scope of their knowledge or expertise.
• Helpdesk ticketing administration.

Qualifications:

• College Graduate of any course
• At least 1 year of work experience
• Knowledge and experience of customer service practices is an advantage
• Good oral and written communication skills
• Proficient in MS Office: Word, Excel, PowerPoint & Outlook

Note: This advertiser has chosen not to accept applicants from your region.

References: 0

2) Helpdesk Support

Location: Makati City, National Capital Region

Salary: ₱

Employer: NEW CANAAN INSURANCE AGENCY

Job Type: Full-time

Job Description:

Position Title: Helpdesk Support

Location: Makati City

Summary: The Helpdesk Support provides exceptional customer service and technical support to clients for Property & Casualty (P&C) insurance products, servicing policies, endorsements, claims, and account management, while maintaining client relationships and compliance.

Responsibilities:

• Develop and maintain positive relationships with assigned accounts.
• Respond promptly to calls, emails, and walk-in queries; resolve or escalate as needed.
• Coordinate with principals, insurers, and underwriting teams for policy/endorsement requests.
• Provide status updates and coordinate with management for client satisfaction.
• Assist clients on claims-related issues with Claims Group coordination.
• Cross-sell/up-sell insurance products; support business development from existing and prospective clients.
• Support policy monitoring, renewals, compliance, and documentation per company standards.

Policy Administration & Records Management:

• Maintain underwriting information with underwriting group; monitor renewals and endorsements.
• Keep client records updated; ensure timely renewals and premium collections.

Reporting & Compliance:

• Prepare weekly/ daily reports; escalate issues; maintain policy records per regulatory requirements.
• Coordinate with internal teams to resolve client concerns.

Other Responsibilities:

• Support client onboarding, orientations, and briefings; undertake special projects.

Requirements:

• Bachelor’s Degree in Business Administration, Management, Insurance, or related field.
• Minimum 3 years in non-life or life insurance, preferably in customer servicing or policy administration.
• Knowledge of general insurance principles; strong MS Office and CRM skills.
• Familiarity with policy issuance and endorsements; strong communication and customer service orientation.

Internal/External Relationships: Internal coordination with Underwriting, Claims, Finance, Sales; External with principals, insurers, and clients.

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

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3) Helpdesk Technical Support

Location: Makati City, National Capital Region

Salary: ₱

Employer: Specialists, Inc.

Job Type: Full-time

Job Description:

Providing technical support to users experiencing computer issues. Responsibilities include troubleshooting, resolving problems, and directing users to appropriate resources. Effective communication, problem-solving, and technical skills.

Qualifications:

• Open to fresh graduates
• Any IT course graduate
• Willing to be trained in Binondo, Manila

Application Question(s):

• Are you willing to be trained in Binondo, Manila?

This advertiser has chosen not to accept applicants from your region.

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4) Helpdesk Technical Support (ASD Team)

Posted 1 day ago

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Employer: IT by Design Philippines Inc.

Job Type: Full-time

Job Description:

• Join the After Sales Delivery (ASD) Team as Helpdesk Technical Support.
• Bachelor’s degree in ECE, Electrical, IT, or related field.
• Background in telecom systems and technical troubleshooting.
• Experience in remote alarm monitoring, backend configuration, and system diagnostics.
• Proficient with ticketing platforms; knowledge of Microsoft Dynamics NAV is a plus.
• MS Office proficiency; strong communication.

Job Functions:

• Serve as first point of contact for customer queries and technical support.
• Create and manage support tickets; escalate as needed.
• Troubleshoot issues and coordinate with on-site teams as required.
• Maintain warranty tracker and monitor tickets for timely updates.
• Coordinate with Resource Group to assign on-site teams; ensure on-site communication.
• Ensure timely closure of tickets; assist in filing JO/CA/RFE/TERFs in NAV and ticketing system.

Job Type: Full-time

Benefits: Company events, Health/Life insurance, Promotion opportunities, Paid training, Permanent employee path.

This advertiser has chosen not to accept applicants from your region.

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5) Helpdesk Support Engineer

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Employer: IT by Design Philippines Inc.

Job Type: Full-time

Job Description:

• End-user support for clients across US, EMEA, and Australia in a timely manner.
• Windows 10 desktop maintenance, troubleshooting, and diagnostics in a domain environment; network troubleshooting including VPN.
• Application installation/support (Microsoft Office and productivity tools).
• Active Directory for user accounts and access control; Microsoft 365 Apps configuration and troubleshooting.

This advertiser has chosen not to accept applicants from your region.

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6) L1 Helpdesk

Posted today

Location: (Multiple postings)

Employer: iRipple

Job Type: Full-time

Job Description:

Overview: The L1 Help Desk serves as the first point of contact for customer inquiries; 24/7 operations. Responsibilities include troubleshooting basic issues, escalating complex problems, and ensuring customer satisfaction.

Responsibilities:

• Primary contact for inquiries via phone, email, or chat; resolve or escalate as needed.
• Troubleshoot basic issues; log interactions and follow up on resolutions.
• Collaborate with internal teams and document inquiries to ensure smooth handover.
• Respond to inquiries from prospects, partners, and applicants; proactively update clients.

Qualifications:

• Experience in customer service or technical support; IT/software experience preferred.
• Strong English communication; explain technical issues to non-technical users.
• Basic troubleshooting; familiarity with retail POS systems is a plus.
• Willing to work weekends/holidays based on schedule.

Job Types: Full-time, Permanent

This advertiser has chosen not to accept applicants from your region.

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7) IT Helpdesk Support

Location: Makati City, National Capital Region

Salary: ₱19000 - ₱21000

Employer: NTT Philippines Digital Business Solutions Inc.

Job Type: Full-time

Job Description:

• Receive, log, validate and diagnose client requests; apply SLAs; utilize standard tools and processes.
• Use MS product/process knowledge to respond to tickets; strive for first-call resolution.
• Provide timely updates; work with resolver groups; generate breach/aging reports.
• Identify process gaps; propose improvements.

Knowledge, Skills & Attributes:

• Ability to work under guidance
• 4-year IT/Computer course graduate
• Judgment to escalate when needed; methodical ticket resolution
• Strong stakeholder interaction; client-focused; detail-oriented
• Strong written and verbal communication; able to work in a 24x7 shift

Job Types: Full-time, Permanent

This advertiser has chosen not to accept applicants from your region.

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8) IT Helpdesk Support

Location: Various

Salary: Not listed

Employer: Multiple postings

Job Type: Full-time

Job Description:

• Graduate with BS IT/CS or equivalent
• Willing to work onsite and start ASAP
• Manage user groups and computer objects in Active Directory
• Setup and troubleshoot hardware/software; maintain equipment
• Repair/recover hardware; install/configure OS and applications
• Maintain networks and systems; log queries; analyze call data for trends
• Test new technologies; perform safety checks; coordinate with teams
• Maintain weekly backups of dialer/server recordings

This advertiser has chosen not to accept applicants from your region.

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End of listings.

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