Customer Experience Specialist, Bilingual

Customer Support – Job 1

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Job Description

Job Summary

Associate Customer Support Specialist on the Customer Success team. Provide frontline support to customers of the client software, including problem solving, troubleshooting, and escalation as needed.

Responsibilities:

• Learn basics of client software quickly to resolve queries.
• Provide friendly customer service when contacted.
• Triage incoming requests with team support.
• Assist customers in using the Enable software and resolve problems.
• Maintain understanding of open queries and escalate as required.
• Collaborate with Engineering and Product for timely resolution and product improvements.

Knowledge, Skills, and Abilities

• Proficient problem-solving skills.
• Strong verbal and written communication for diverse customers.
• Ability to grasp complex software quickly.
• Multitasking and time management; proactive attitude.
• Collaborative team player with experience working with internal teams.

Required Education and Experience

• Bachelor’s degree.
• Years of customer-facing experience, preferably in a SaaS company.

Note: This posting indicates region restrictions in the region.

Customer Support – Job 2

Caloocan City, National Capital Region ₱ Y SapientBPO Valenzuela

Job Description

Mass hiring for Call Center Agents at Metro Manila sites. Responsibilities include resolving inquiries, updating records, staying informed on company policies, and contributing to a positive team environment.

Responsibilities:

• Resolve inquiries and escalate when needed for swift resolution.
• Update records of interactions and orders.
• Maintain knowledge of policies and services to provide accurate information.
• Support a positive team environment.

Benefits:

• Monthly commissions; health benefits; 13th-month pay; OT & holiday pay; HMO from Day 1; life/retirement insurance; other premium benefits.

Customer Support – Job 3

Baesa, National Capital Region ₱ - ₱ Y Tech Careers (by CaldwellCo)

Job Description

Non-voice role focusing on typing, detail, and written communication. Fresh graduates and career shifters are welcome.

Qualifications:

• High School graduate; college level preferred.
• No prior call center experience required; welcome freshers.
• Strong written communication and clarity.
• Multitasking and digital platform proficiency.
• Adaptability to shift schedules and hybrid setup.

What We Offer:

• Salary up to PHP 30,000; HMO from Day 1; night differential; overtime; rice allowance; mental wellness; 13th-month pay.

Customer Support – Job 4

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Job Description

Customer Support Agents on a 3-month project-based contract with potential for absorption.

Key Responsibilities:

• Handle order inquiries, delivery instructions, missing packages via chat and SMS; follow up via email.
• Maintain timely and accurate communication; manage up to 3 concurrent interactions.
• Respond within 3 minutes for at least 80% of chats; achieve 90% QA on audits.
• Collaborate with escalation team for phone contact when needed; adhere to SLAs.

Qualifications:

• High School graduate; college level preferred.
• Strong written communication; multitasking ability; comfortable with multiple digital tools.
• Customer-first mindset and problem-solving skills.

Performance Metrics:

• Productivity SLA: 80%+ chats within 3 minutes.
• Quality SLA: 90%+ audit score.

Customer Support – Job 5

Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Job Description

Quantitative Product Specialist role for analysts, researchers, and quants at top investment firms. Build and demonstrate solution sets for clients, using data workflows and product knowledge to improve client usage.

Responsibilities:

• Provide specialized support to analysts and quants; assist with data extraction and correct usage of LSEG data.
• Quality check, research, code scripts, answer inquiries; coordinate with vendors and product managers.
• Build client relationships through training, meetings, and onboarding support.
• Advocate for product features and improved usage; meet with Sales for requirements and demonstrations.

Requirements:

• Bachelor’s in Engineering/CS/Finance/Math; strong data tools knowledge.
• Experience with databases, SQL/Oracle/Snowflake; finance knowledge.
• Statistics knowledge with econometrics packages; strong communication skills.

Customer Support – Job 6

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group Philippines

Job Description

Customer Support Agents on a 3-month project-based contract with potential for absorption.

Key Responsibilities:

• Manage inquiries about order status and missing packages via chat/SMS; follow up via email.
• Maintain professionalism and timely responses; collaborate with escalation team; adhere to SLAs.

Qualifications:

• High School graduate; college level preferred.
• Strong written communication; multitasking; comfortable with digital tools.
• Problem-solving and customer-first mindset.

Performance Metrics:

• 80%+ chats within 3 minutes; 90%+ QA audits.

Customer Support – Job 7

Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Job Description

Customer Support & Billing Specialist for an international client; interface with internal teams for follow-ups, quotes, and client needs.

What You'll Do

• Provide excellent customer support; handle follow-ups; collaborate with finance to support operations; prepare quotations.
• Learn new tools and processes quickly.

What We're Looking For

• Bachelor’s Degree; 1 year of experience with international clients; English fluency; knowledge of HubSpot/QuickBooks is a plus.
• Ability to multitask; remote/hybrid setup and flexible schedule.

Customer Support – Job 8

Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Job Description

Call Center Agent – Finance Account Representative for Metro Manila sites. Easy one-day hiring with competitive benefits.

Responsibilities:

• Manage financial transactions; provide financial advice; resolve client disputes; ensure data security; maintain records.

Qualifications:

• High school diploma or equivalent; good communication; problem-solving; ability to work in fast-paced environment.

Note: All postings previously included region-restriction notices which have been omitted for clarity in this refined description. This content preserves the general responsibilities and qualifications across multiple Customer Support roles.

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