Customer Experience Specialist, Bilingual
3 weeks ago
Customer Support – Job 1
Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.
Job Description
Job Summary
Associate Customer Support Specialist on the Customer Success team. Provide frontline support to customers of the client software, including problem solving, troubleshooting, and escalation as needed.
Responsibilities:
- Learn basics of client software quickly to resolve queries.
- Provide friendly customer service when contacted.
- Triage incoming requests with team support.
- Assist customers in using the Enable software and resolve problems.
- Maintain understanding of open queries and escalate as required.
- Collaborate with Engineering and Product for timely resolution and product improvements.
Knowledge, Skills, and Abilities
- Proficient problem-solving skills.
- Strong verbal and written communication for diverse customers.
- Ability to grasp complex software quickly.
- Multitasking and time management; proactive attitude.
- Collaborative team player with experience working with internal teams.
Required Education and Experience
- Bachelor’s degree.
- Years of customer-facing experience, preferably in a SaaS company.
Note: This posting indicates region restrictions in the region.
Customer Support – Job 2Caloocan City, National Capital Region ₱ Y SapientBPO Valenzuela
Job Description
Mass hiring for Call Center Agents at Metro Manila sites. Responsibilities include resolving inquiries, updating records, staying informed on company policies, and contributing to a positive team environment.
Responsibilities:
- Resolve inquiries and escalate when needed for swift resolution.
- Update records of interactions and orders.
- Maintain knowledge of policies and services to provide accurate information.
- Support a positive team environment.
Benefits:
- Monthly commissions; health benefits; 13th-month pay; OT & holiday pay; HMO from Day 1; life/retirement insurance; other premium benefits.
Baesa, National Capital Region ₱ - ₱ Y Tech Careers (by CaldwellCo)
Job Description
Non-voice role focusing on typing, detail, and written communication. Fresh graduates and career shifters are welcome.
Qualifications:
- High School graduate; college level preferred.
- No prior call center experience required; welcome freshers.
- Strong written communication and clarity.
- Multitasking and digital platform proficiency.
- Adaptability to shift schedules and hybrid setup.
What We Offer:
- Salary up to PHP 30,000; HMO from Day 1; night differential; overtime; rice allowance; mental wellness; 13th-month pay.
Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group
Job Description
Customer Support Agents on a 3-month project-based contract with potential for absorption.
Key Responsibilities:
- Handle order inquiries, delivery instructions, missing packages via chat and SMS; follow up via email.
- Maintain timely and accurate communication; manage up to 3 concurrent interactions.
- Respond within 3 minutes for at least 80% of chats; achieve 90% QA on audits.
- Collaborate with escalation team for phone contact when needed; adhere to SLAs.
Qualifications:
- High School graduate; college level preferred.
- Strong written communication; multitasking ability; comfortable with multiple digital tools.
- Customer-first mindset and problem-solving skills.
Performance Metrics:
- Productivity SLA: 80%+ chats within 3 minutes.
- Quality SLA: 90%+ audit score.
Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL
Job Description
Quantitative Product Specialist role for analysts, researchers, and quants at top investment firms. Build and demonstrate solution sets for clients, using data workflows and product knowledge to improve client usage.
Responsibilities:
- Provide specialized support to analysts and quants; assist with data extraction and correct usage of LSEG data.
- Quality check, research, code scripts, answer inquiries; coordinate with vendors and product managers.
- Build client relationships through training, meetings, and onboarding support.
- Advocate for product features and improved usage; meet with Sales for requirements and demonstrations.
Requirements:
- Bachelor’s in Engineering/CS/Finance/Math; strong data tools knowledge.
- Experience with databases, SQL/Oracle/Snowflake; finance knowledge.
- Statistics knowledge with econometrics packages; strong communication skills.
Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group Philippines
Job Description
Customer Support Agents on a 3-month project-based contract with potential for absorption.
Key Responsibilities:
- Manage inquiries about order status and missing packages via chat/SMS; follow up via email.
- Maintain professionalism and timely responses; collaborate with escalation team; adhere to SLAs.
Qualifications:
- High School graduate; college level preferred.
- Strong written communication; multitasking; comfortable with digital tools.
- Problem-solving and customer-first mindset.
Performance Metrics:
- 80%+ chats within 3 minutes; 90%+ QA audits.
Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL
Job Description
Customer Support & Billing Specialist for an international client; interface with internal teams for follow-ups, quotes, and client needs.
What You'll Do
- Provide excellent customer support; handle follow-ups; collaborate with finance to support operations; prepare quotations.
- Learn new tools and processes quickly.
What We're Looking For
- Bachelor’s Degree; 1 year of experience with international clients; English fluency; knowledge of HubSpot/QuickBooks is a plus.
- Ability to multitask; remote/hybrid setup and flexible schedule.
Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL
Job Description
Call Center Agent – Finance Account Representative for Metro Manila sites. Easy one-day hiring with competitive benefits.
Responsibilities:
- Manage financial transactions; provide financial advice; resolve client disputes; ensure data security; maintain records.
Qualifications:
- High school diploma or equivalent; good communication; problem-solving; ability to work in fast-paced environment.
Note: All postings previously included region-restriction notices which have been omitted for clarity in this refined description. This content preserves the general responsibilities and qualifications across multiple Customer Support roles.
#J-18808-Ljbffr-
Customer Experience Associate
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timeCustomer Support – Mandaluyong Location: Mandaluyong, National Capital Region. Salary: ₱ - ₱ . Employer: Y IBEX Global Solutions (Philippines) Inc. Posted 1 day ago. Job Description Job Summary As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a...
-
Customer Experience Specialist, Bilingual
3 weeks ago
, Pampanga, Philippines Buscojobs Full timeJob Postings Summary Note: The original content contains multiple postings with overlapping and boilerplate information. Below is a refined, structured version that preserves core job details (title, location, responsibilities, qualifications, benefits where provided) using only allowed HTML tags. 1) Customer Experience Specialist Bilingual English Posted...
-
Ecommerce Customer Experience Manager
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timeEcommerce Customer Experience Manager in ... Job Description Job Summary: Client experience managers create positive experiences for clients throughout the life of a customer journey. Client experience manager advocates for the client's interests within the organization. They work cross-functionally to align resources, prioritize client requests, and ensure...
-
Academic Content Designer
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timeJob Description Join the Pioneer Crypto Brand in the Philippines. Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. We are looking for a Content Designer to own and shape our UI copywriting across web and mobile products. You will work closely with design, product, and marketing teams to...
-
Customer Experience Specialist, Bilingual
3 weeks ago
, Oriental Mindoro, Philippines Buscojobs Full timeCustomer Experience Specialist Bilingual English Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc. Posted 1 day agoJob ViewedTap Again To Close Job Description Job Summary As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team,...
-
Marketing Specialist
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timePosted 1 day ago Job Description We are looking for a Marketing Specialist who can create engaging video content from start to finish. The role involves writing scripts, filming content, and editing videos using CapCut for social media ads and campaigns. You'll work closely with our team to produce creative, high-converting marketing materials that align...
-
Hr Specialist
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timeAbout the role This is an exciting opportunity for an HR Specialist (HR Legal) to join the dynamic team at Teleperformance. In this full-time, hybrid role, you will be responsible for providing legal expertise and support to the HR department. Your role will be pivotal in ensuring Teleperformance's HR policies and practices comply with all relevant laws and...
-
Customer Support Specialist
3 weeks ago
, Cagayan Valley, Philippines Buscojobs Full timeJob Listings Note: This description contains multiple job postings. Each posting includes location, salary, employer, and sections for Job Description, Responsibilities, Qualifications, and Job Type. Regions restricting applicants are kept as provided. 1) Customer Support Specialist Night Shift (PH Time) Location: Taguig, National Capital Region Salary: ₱ ...
-
Risk Analyst
3 weeks ago
, Cagayan Valley, Philippines Scoutstaff Inc. Full timeRisk controller, responsible for analyzing user behavior and making corresponding risk control measures for behavior. Qualifications Educational background: At least college degree or above in mathematics/statistics, relevant experience is preferred. Data Analysis: This skill is important because they often need to examine large amounts of data to spot...
-
Risk Control Officer
3 weeks ago
, Cagayan Valley, Philippines Huaxun Technology Co. Full timeOverview Sports risk controller, responsible for analyzing user behavior and making corresponding risk control measures for behavior. Qualifications Educational background: At least college degree or above in mathematics/statistics, relevant experience is preferred. Data Analysis: This skill is important because they often need to examine large amounts of...