Customer Experience Associate

Customer Support – Mandaluyong

Location: Mandaluyong, National Capital Region. Salary: ₱ - ₱ . Employer: Y IBEX Global Solutions (Philippines) Inc. Posted 1 day ago.

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client\'s software. A key element of your role will be providing frontline support to our customers, including solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve customer problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as needed.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to convey technical concepts to customers of varying backgrounds.
• Ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and time management abilities.
• Self-motivated and proactive attitude to support the team.
• Collaborative team player with experience working with internal teams and balancing customer success with company needs.

Required Education and Experience

• Bachelor\'s degree.
• Years of customer-facing experience, preferably in a SaaS company.

Note: This posting lists responsibilities and qualifications for the role.

Customer Support – Caloocan City

Location: Caloocan City, National Capital Region. Salary: ₱ . Employer: SapientBPO Valenzuela. Posted 1 day ago.

Job Description

We are mass hiring for Call Center Agents at our Metro Manila sites. Responsibilities:

• Resolve customer inquiries and escalate when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies to provide accurate information.
• Contribute to a positive and collaborative team environment.

Our Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts
• HMO with 2 dependents from Day 1
• Free coffee and biscuits at the office
• Paid leaves, OT & holiday pay
• 13th-month pay and government-mandated benefits
• Fast-track career growth for top performers
• Insurance options and other benefits

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support – Bahay

Location: Baesa, National Capital Region. Salary: ₱ - ₱ . Employer: Tech Careers (by CaldwellCo). Posted 1 day ago.

Job Description

Non-voice role suitable for fresh graduates and career shifters. Strong typing, attention to detail and clear written communication are important. Training provided.

Qualifications

• Be at least 18 years old.
• High School or equivalent; ALS/Senior High acceptable.
• Open to STADS candidates or career shifters.

What We Offer

• Salary up to PHP 30,000
• HMO from day 1
• Night differential, holiday pay, overtime
• Rice allowance and discounted medicines
• Paid leaves and mental wellness program
• 13th month pay and government benefits

Additional notes: Job Types: Full-time. Benefits and other items listed.

Customer Support – Makati

Location: Makati City, National Capital Region. Salary: ₱ - ₱ . Employer: Lean Solutions Group. Posted 1 day ago.

Job Description

Customer Support Agents on a 3-month project-based contract with potential absorption based on performance.

Key Responsibilities:

• Handle customer inquiries about order status, delivery, and missing packages via website chat and SMS/text.
• Follow up via email when necessary.
• Maintain professionalism and accuracy in communications.
• Handle up to 3 concurrent interactions (2 chats, 1 text).
• Ensure timely responses; 80% of chats within 3 minutes.
• Meet quality standards (90% audited interactions monthly).
• Collaborate with escalation team when needed; adhere to SLAs.

Qualifications

• High School graduate; College level preferred.
• Customer service or BPO experience is an advantage but not required.
• Strong written communication and multitasking skills.
• Comfortable with multiple digital platforms.
• Customer-first mindset.

Performance Metrics

• Productivity SLA: 80%+ chats within 3 minutes.
• Quality SLA: 90% audited score.

Job Type: Fixed term, 3 months.

Customer Support – Makati / Sapient Careers

Location: Makati City, National Capital Region. Salary: ₱ - ₱ . Employer: Sapient Careers MNL. Posted today.

Job Description

Mass hiring for Call Center Agents at Metro Manila sites. Responsibilities and benefits as above with additional listing of benefits.

What We Offer

• Monthly commissions
• HMO for dependents
• Paid leaves, OT & holiday pay
• 13th-month pay
• Career growth opportunities

Other Opportunities

LSEG – World-leading financial information provider. Roles include:

• Quant Product Specialist responsibilities and requirements (Bachelor in Engineering/CS/Finance/Math, SQL/Snowflake, etc.).
• We emphasize equal opportunity and include privacy notices.

Note: This posting includes several jobs across multiple locations; some content is repeated or generalized. Please apply to the specific listing for full details.

Customer Support – Additional Notes

Locations mentioned include Makati, Valenzuela, Caloocan, Cavite, and others. Some postings refer to shifts, onboarding, and remote/hybrid work.

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