Support Engineer

Help Desk Support Engineer

Posted today

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with Active Directory, Microsoft 365, VPN setup and connectivity, printers
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure
• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company offering 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services.

Customer Support Engineer

Pasig City, National Capital Region ₱ - ₱

Y Universal Access and Systems Solutions Inc.

Posted today

• Provide technical support to the security solutions for our customers.
• Resolve tickets under security solutions such as firewalls, UTM, email security, web security, cloud security, NAC, endpoint security.
• Create and present technical documentation to customers (Incident Report, Root Cause Analysis, Method of Procedure).
• Handle the following principals such as, but not limited to: Trend Micro, Checkpoint.

• Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• At least 1 year experience deploying, administering, or troubleshooting security solutions.
• Checkpoint Certified Security Administrator or Trend Micro Apex One Certification an advantage.
• Working knowledge of security solutions from Trend Micro, Checkpoint or equivalent.

Help Desk

Posted 1 day ago

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Makati City, National Capital Region ₱ - ₱

Y Security Bank Corporation

Posted 1 day ago

About the Role

The Support Engineer will serve as the 2nd point of resolution for technical and application/system related issues, input to longer-term changes of the affected systems/applications, and provide immediate trouble-shooting support.

Principal Duties and Responsibilities

• Diagnose and resolve issues raised by external clients and business users on applications supported.
• Coordinate with other Technology Support Stack members to ensure continuity of service.
• Mastery in select technical areas related to applications supported and business operations.
• Manage assigned tickets to meet SLA; conduct research and testing to resolve issues.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 4 years of experience in a support role or IT operations.
• Strong problem-solving skills and ability to diagnose and resolve issues promptly.
• Excellent communication skills, with ability to explain technical information to non-technical users.
• Knowledge of programming languages and frameworks.
• Knowledge of the bank's IT systems and infrastructure.
• Understanding of IT policies, procedures, and SLAs.

About Security Bank

Security Bank is a major Philippine bank with a long-standing history and comprehensive benefits.

DXC Technology

ABOUT DXC

DXC Technology is a Fortune 500 global IT services leader. We deliver mission-critical IT services to transform global businesses.

JOB DESCRIPTION

Roles and Responsibilities:

• Managed and monitored batch jobs using Unix and Windows

• Daily health checks, incident resolution, and root cause analysis

• Automated repetitive tasks with scripts

• Collaborated with application and infrastructure teams

• Documented procedures and troubleshooting guides

Mandatory Skills:

• Bachelor’s degree in Computer Science, IT, or related field
• 5+ years in a Support Engineer role

What awaits you in DXC

• Health Insurance for you and dependents
• Life Insurance
• Vacation and Sick Leave
• Extended maternity/paternity leave
• Non-Taxable Allowance
• Training, upskilling, and certification
• Supportive work environment

Penbrothers

Mandaluyong, National Capital Region ₱30000 - ₱60000

Posted today

About Penbrothers

Penbrothers is an HR & remote talent management partner providing global opportunities from home.

About the Client

A marketplace platform supporting childminders and parents, focusing on child development and early years learning.

About the Role

Support Engineer & QA Specialist hybrid role: resolve escalated issues, test new features, and build automation for support and QA processes.

1. Technical Support (Escalated Cases)

• Handle complex issues escalated from customer service
• Investigate and resolve issues by reproducing, reviewing logs, testing app flows
• Clear, empathetic communication with customers
• Provide explanations, fixes, and documentation to internal teams

2. Quality Assurance & Testing

• Pre-release QA on devices and simulators
• Manual tests across user journeys
• Maintain automated test suites
• Provide release-planning feedback
• Know app user journeys well
• Proactively identify improvement opportunities
• Champion end-user experience

What You Bring

• Strong English communication
• Experience in consumer/business apps
• Experience in technical support or QA in software teams
• On-device app testing and simulators
• Familiar with test automation or willingness to learn
• Strong problem-solving mindset
• Curious, detail-oriented, proactive

Nice to have

• Experience with Linear, Intercom
• Basic scripting (Selenium, Appium, Playwright)
• SQL or debugging logs
• Experience with distributed teams

Hiring Process

AI-assisted hiring process described

What Youll Get

• Meaningful work & Growth
• Employee welfare and growth opportunities
• Global reach with remote work
• Support for global startups

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