Support Engineer

23 hours ago


Cagayan Valley Philippines Buscojobs Full time

Help Desk Support Engineer

Posted today

Job Description

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What Youll Do
  • Provide IT support to global users, mainly in the US
  • Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
  • Handle tickets via remote tools, email, or phone
  • Set up user accounts, laptops, printers, and network access
  • Perform basic system checks, updates, and backups
  • Support onboarding tasks like account setup and secure access
  • Document fixes and solutions in the knowledge base
  • Assist senior engineers with escalations and projects
  • Join after-hours support rotation when required
What You Need
  • 2+ years experience in IT support or helpdesk
  • Strong hands-on experience with Active Directory, Microsoft 365, VPN setup and connectivity, printers
  • Experience supporting global users (US, UK, AU preferred)
  • Clear English communication skills (spoken and written)
  • Calm, organized, and solution-oriented under pressure
  • Competitive salary package
  • Health & life insurance (with dependents)
  • Transportation service
  • Company events & team activities
  • Discounted lunch options
  • Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company offering 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services.

Customer Support Engineer

Pasig City, National Capital Region ₱ - ₱

Y Universal Access and Systems Solutions Inc.

Posted today

Job Description
  • Provide technical support to the security solutions for our customers.
  • Resolve tickets under security solutions such as firewalls, UTM, email security, web security, cloud security, NAC, endpoint security.
  • Create and present technical documentation to customers (Incident Report, Root Cause Analysis, Method of Procedure).
  • Handle the following principals such as, but not limited to: Trend Micro, Checkpoint.
Qualifications
  • Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
  • At least 1 year experience deploying, administering, or troubleshooting security solutions.
  • Checkpoint Certified Security Administrator or Trend Micro Apex One Certification an advantage.
  • Working knowledge of security solutions from Trend Micro, Checkpoint or equivalent.

Help Desk

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

  • Willing to work on a graveyard shift
  • With or without experience
  • Bachelor's degree holder (any course)
  • Willing to be assigned at BGC, Taguig

Job Type: Full-time

  • Life insurance

Makati City, National Capital Region ₱ - ₱

Y Security Bank Corporation

Posted 1 day ago

Job Description

About the Role

The Support Engineer will serve as the 2nd point of resolution for technical and application/system related issues, input to longer-term changes of the affected systems/applications, and provide immediate trouble-shooting support.

Principal Duties and Responsibilities

  • Diagnose and resolve issues raised by external clients and business users on applications supported.
  • Coordinate with other Technology Support Stack members to ensure continuity of service.
  • Mastery in select technical areas related to applications supported and business operations.
  • Manage assigned tickets to meet SLA; conduct research and testing to resolve issues.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 4 years of experience in a support role or IT operations.
  • Strong problem-solving skills and ability to diagnose and resolve issues promptly.
  • Excellent communication skills, with ability to explain technical information to non-technical users.
  • Knowledge of programming languages and frameworks.
  • Knowledge of the bank's IT systems and infrastructure.
  • Understanding of IT policies, procedures, and SLAs.

About Security Bank

Security Bank is a major Philippine bank with a long-standing history and comprehensive benefits.

DXC Technology

ABOUT DXC

DXC Technology is a Fortune 500 global IT services leader. We deliver mission-critical IT services to transform global businesses.

JOB DESCRIPTION

Roles and Responsibilities:

• Managed and monitored batch jobs using Unix and Windows

• Daily health checks, incident resolution, and root cause analysis

• Automated repetitive tasks with scripts

• Collaborated with application and infrastructure teams

• Documented procedures and troubleshooting guides

Mandatory Skills:

  • Bachelor’s degree in Computer Science, IT, or related field
  • 5+ years in a Support Engineer role

What awaits you in DXC

  • Health Insurance for you and dependents
  • Life Insurance
  • Vacation and Sick Leave
  • Extended maternity/paternity leave
  • Non-Taxable Allowance
  • Training, upskilling, and certification
  • Supportive work environment

Penbrothers

Mandaluyong, National Capital Region ₱30000 - ₱60000

Posted today

Job Description

About Penbrothers

Penbrothers is an HR & remote talent management partner providing global opportunities from home.

About the Client

A marketplace platform supporting childminders and parents, focusing on child development and early years learning.

About the Role

Support Engineer & QA Specialist hybrid role: resolve escalated issues, test new features, and build automation for support and QA processes.

1. Technical Support (Escalated Cases)

  • Handle complex issues escalated from customer service
  • Investigate and resolve issues by reproducing, reviewing logs, testing app flows
  • Clear, empathetic communication with customers
  • Provide explanations, fixes, and documentation to internal teams

2. Quality Assurance & Testing

  • Pre-release QA on devices and simulators
  • Manual tests across user journeys
  • Maintain automated test suites
  • Provide release-planning feedback
  • Know app user journeys well
  • Proactively identify improvement opportunities
  • Champion end-user experience

What You Bring

  • Strong English communication
  • Experience in consumer/business apps
  • Experience in technical support or QA in software teams
  • On-device app testing and simulators
  • Familiar with test automation or willingness to learn
  • Strong problem-solving mindset
  • Curious, detail-oriented, proactive

Nice to have

  • Experience with Linear, Intercom
  • Basic scripting (Selenium, Appium, Playwright)
  • SQL or debugging logs
  • Experience with distributed teams

Hiring Process

AI-assisted hiring process described

What Youll Get

  • Meaningful work & Growth
  • Employee welfare and growth opportunities
  • Global reach with remote work
  • Support for global startups

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