It Technical Support Specialist

3 weeks ago

Cagayan Valley Philippines Buscojobs Full time

Overview

Technical Support Specialist opportunities in Antipolo. Multiple listings included with varying requirements and benefits. The role generally involves providing technical assistance, troubleshooting, and customer support for software/hardware via remote or onsite means, and coordinating with internal teams or manufacturers as needed.

Responsibilities
  • Respond to user and client queries, gather information to identify root causes, and devise solutions to resolve issues.
  • Directly resolve issues where possible, including remote troubleshooting and hands-on examination of settings and systems.
  • Escalate to internal developers or vendors when necessary, with detailed records of problems and attempted solutions.
  • Maintain detailed records of issues and knowledge base articles for known issues or functionalities.
  • Conduct periodic system checks and tests; ensure software updates do not cause excessive downtime.
  • Coordinate with cross-functional teams to ensure timely resolution of tickets and compliance with SLAs.
  • Provide training or mentoring to junior staff as required; participate in on-call or after-hours support when needed.
Qualifications
  • Genuine customer-first approach with strong communication and interpersonal skills.
  • Experience in a comparable service desk or technical support role; 2+ years preferred for many listings.
  • Strong analytical and problem-solving abilities; ability to translate technical terms for non-technical users.
  • Ability to work in a team and handle multiple priorities in a fast-paced environment.
  • Educational background varies by listing (Bachelor’s degree in Computer Science/IT or equivalent; some listings accept vocational certifications or high school with relevant experience).
  • Knowledge/experience in networking, cybersecurity, PKI, or relevant IT concepts may be required depending on the listing.
Benefits
  • Health insurance (HMO) coverage for employee and dependents in many postings.
  • Competitive compensation or monthly allowances where noted.
  • Paid time off, holidays, and potential bonuses or incentives.
  • Opportunities for training, career development, and team events.
Location & Logistics

Locations include Antipolo and other Philippine cities; some roles are hybrid or onsite depending on the listing. Shifts may include evenings, nights, weekends, or holidays as required.

Application Note

Applicants should review each listing for specific requirements (education, experience, certifications) and tailor their resume accordingly. Some postings include additional questions or salary expectations during the application process.

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