Mandarin Language Customer Support Associate

19 hours ago

Cagayan Valley Philippines Buscojobs Full time

Job Description

Customer Care roles responsible for providing excellent support to clients by handling inquiries, service requests, and complaints in a professional and timely manner. This entails strong communication, attention to detail, coordination with internal teams, and ensuring customer satisfaction.

Responsibilities
  • Answering phone calls, responding to emails, and interacting with online chats on Facebook and website.
  • Interact with other departments to resolve client issues and coordinate processes.
  • Handle inquiries, resolve issues, provide proactive outreach, track KPIs, and manage customer experiences across multiple channels.
  • Document all customer interactions in the CRM system and ensure data accuracy.
  • Maintain current knowledge of company policies, procedures, and services to provide accurate information.
  • Provide backup support to other customer service staff as needed.
  • Meet and maintain department reporting metrics; participate in team meetings, training, and knowledge sharing.
  • Build strong customer relationships and deliver personalized service, with adherence to quality, regulatory, and compliance guidelines.
Qualifications
  • Graduate of a four-year degree program; experience in customer service or BPO is preferred.
  • Minimum of 6 months to 2 years of relevant experience depending on role; strong customer relations skills and a professional demeanor.
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook); experience with CRM and ERP systems is a plus.
  • Excellent written and verbal communication; ability to manage multiple tasks and work under pressure.
  • Ability to work varying shifts as required by the role; willingness to travel or relocate as specified by the job posting.
What We Offer
  • Health insurance and other government-mandated benefits where applicable.
  • Paid training, on-site or hybrid work arrangements, and opportunities for promotion.
  • Monthly incentives or commissions where applicable, and performance-based rewards.
  • Flexible work arrangements and team-building opportunities; career development and growth support.
Company/Location Notes

Taguig, National Capital Region; various postings may reference different teams or brands. Some postings include additional details about job type, contract length, or salary ranges.

Note: This description consolidates multiple postings and may reference roles such as Customer Care Specialist, Customer Care Associate, Customer Care Agent, and related positions across different teams.

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