Mandarin Language Customer Support Associate
3 weeks ago
Job Description
Customer Care roles responsible for providing excellent support to clients by handling inquiries, service requests, and complaints in a professional and timely manner. This entails strong communication, attention to detail, coordination with internal teams, and ensuring customer satisfaction.
Responsibilities- Answering phone calls, responding to emails, and interacting with online chats on Facebook and website.
- Interact with other departments to resolve client issues and coordinate processes.
- Handle inquiries, resolve issues, provide proactive outreach, track KPIs, and manage customer experiences across multiple channels.
- Document all customer interactions in the CRM system and ensure data accuracy.
- Maintain current knowledge of company policies, procedures, and services to provide accurate information.
- Provide backup support to other customer service staff as needed.
- Meet and maintain department reporting metrics; participate in team meetings, training, and knowledge sharing.
- Build strong customer relationships and deliver personalized service, with adherence to quality, regulatory, and compliance guidelines.
- Graduate of a four-year degree program; experience in customer service or BPO is preferred.
- Minimum of 6 months to 2 years of relevant experience depending on role; strong customer relations skills and a professional demeanor.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook); experience with CRM and ERP systems is a plus.
- Excellent written and verbal communication; ability to manage multiple tasks and work under pressure.
- Ability to work varying shifts as required by the role; willingness to travel or relocate as specified by the job posting.
- Health insurance and other government-mandated benefits where applicable.
- Paid training, on-site or hybrid work arrangements, and opportunities for promotion.
- Monthly incentives or commissions where applicable, and performance-based rewards.
- Flexible work arrangements and team-building opportunities; career development and growth support.
Taguig, National Capital Region; various postings may reference different teams or brands. Some postings include additional details about job type, contract length, or salary ranges.
Note: This description consolidates multiple postings and may reference roles such as Customer Care Specialist, Customer Care Associate, Customer Care Agent, and related positions across different teams.
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