
HR Shared Services Specialist
4 weeks ago
Overview
HR Shared Services Specialist (Benefits) — OpenText, Makati, National Capital Region, Philippines
What the role offers- Process HR transactions efficiently, including: New hires, transfers, promotions, and terminations; Employee data updates; Benefits enrollment and administration; Leave management; and Payroll inquiries and data entry
- Maintain accurate employee records (both digital and physical) and utilize HR Information Systems (HRIS) to efficiently manage inquiries. Ensure data integrity through audits and assist with implementing HR technology.
- Collaborate with HR functions, IT, and external vendors to resolve complex issues and escalate sensitive matters as needed. Ensure compliance with company policies and labor laws.
- Generate HR reports for audits and operational needs, and contribute to process improvement. Provide excellent customer service while maintaining confidentiality. Participate in team meetings to enhance skills.
- Bachelor\'s degree in Human Resources, Business Administration, or related field.
- At least 5 years of experience in HR shared services.
- Proficiency in HR Information Systems (SAP, Oracle, ADP, etc.) and case management software.
- Strong skills in Microsoft Office Suite (Excel, Word, Outlook).
- Understanding of HR policies, procedures, and employment laws.
- Knowledge of payroll and benefits administration.
- Excellent communication and interpersonal skills.
- Detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Proven problem-solving skills and ability to work both independently and in a team.
- High level of integrity and experience in a high-volume customer service setting.
- Involvement in HR process improvement initiatives.
- Mid-Senior level
- Full-time
- Human Resources
- Information Services and Software Development
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