HR Shared Services Specialist

3 days ago

Makati City, National Capital Region, Philippines OpenText Full time $104,000 - $130,878 per year

YOUR IMPACT

An HR Shared Services Specialist (Benefits) plays a crucial role in providing efficient and effective human resources support to employees, managers, and other HR functions within an organization. They are often the first point of contact for a wide range of HR inquiries and transactional processes, ensuring smooth HR operations and a positive employee experience.

WHAT THE ROLE OFFERS

  • Process HR transactions efficiently, including: New hires, transfers, promotions, and terminations; Employee data updates; Benefits enrollment and administration; Leave management; and Payroll inquiries and data entry
  • Maintain accurate employee records (both digital and physical) and utilize HR Information Systems (HRIS) to efficiently manage inquiries. Ensure data integrity through audits and assist with implementing HR technology.
  • Collaborate with HR functions, IT, and external vendors to resolve complex issues and escalate sensitive matters as needed. Ensure compliance with company policies and labor laws.
  • Generate HR reports for audits and operational needs, and contribute to process improvement. Provide excellent customer service while maintaining confidentiality. Participate in team meetings to enhance skills.

WHAT YOU NEED TO SUCCEED

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • At least 5 years of experience in HR shared services.
  • Proficiency in HR Information Systems (SAP, Oracle, ADP, etc.) and case management software.
  • Strong skills in Microsoft Office Suite (Excel, Word, Outlook).
  • Understanding of HR policies, procedures, and employment laws.
  • Knowledge of payroll and benefits administration.
  • Excellent communication and interpersonal skills.
  • Detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
  • Proven problem-solving skills and ability to work both independently and in a team.
  • High level of integrity and experience in a high-volume customer service setting.
  • Involvement in HR process improvement initiatives.

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