HR Shared Services Transformation Manager

1 day ago

Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time $104,000 - $130,878 per year

About the Role

This role's internal job title is Manager, People Function Continuous Improvement.

We are seeking an HR Shared Services Transformation Manager to lead HR process improvements and digital optimization within our People Function. You will play a strategic role in enhancing HR service delivery, leveraging Workday and ServiceNow, and embedding a culture of continuous improvement across the HR Shared Services team.

Key Responsibilities:

  • Lead HR process transformation initiatives in a shared services setting, focusing on efficiency, compliance, and employee experience.
  • Optimize and maximize Workday and ServiceNow functionalities, ensuring seamless workflows and automation.
  • Partner with HRIS, Technology, and HR Operations teams to deliver end-to-end process improvements.
  • Apply Lean, Six Sigma, or Agile methodologies to drive measurable operational improvements.
  • Lead change management, communication, and stakeholder engagement for new tools and processes.
  • Use HR data and analytics to identify trends, assess performance, and support business decisions.

Qualifications:

Minimum 5 years of experience in HR Operations within a shared services environment (required).

Strong expertise with Workday and ServiceNow workflows, configurations, and enhancements (non-negotiable).

Proven track record of leading HR transformation or continuous improvement projects.

Excellent stakeholder management, communication, and collaboration skills.

Experience working in a global or matrixed organization.

Preferred:

  • Green Belt Six Sigma (or higher) experience
  • Workday, or ServiceNow experience
  • Project management background.
  • Experience in digital HR transformation and employee experience initiatives.

Work Setup (Non-Negotiable):

Hybrid work model – 3x per week onsite.

Mid-shift schedule (amenable to adjust based on business needs).

Why Join Us?

  • Be part of a world-class law firm with global reach and cross-border collaboration.
  • Work in a culture that values innovation, inclusivity, and professional growth.
  • Drive meaningful transformation in a high-performing HR function.

  • HR Shared Services Specialist

    3 days ago

    Makati City, National Capital Region, Philippines OpenText Full time $104,000 - $130,878 per year

    YOUR IMPACTAn HR Shared Services Specialist (Benefits) plays a crucial role in providing efficient and effective human resources support to employees, managers, and other HR functions within an organization. They are often the first point of contact for a wide range of HR inquiries and transactional processes, ensuring smooth HR operations and a positive...

  • Transformation Manager- HR

    6 days ago

    Makati City, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time $40,000 - $60,000 per year

    Our Client – US-Based Health Care CompanyLocation:Manila |Shift:Night (9 PM – 6 AM PH Time)Our client is seeking aTransformation Manager – HRwith strong experience inHR process optimization, project management, and data analytics. This role will lead process improvement initiatives, ensure alignment with business objectives, and enhance operational...

  • HR Transformation Strategist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeTransformation Full time ₱1,800,000 - ₱2,400,000

    Transformation Lead - Human ResourcesThis position drives innovative strategies and processes to leverage technology in workforce management, enhancing employee experience.In this full-time role, you will be responsible for developing and implementing human resources solutions that incorporate digital tools to optimise workforce performance.You will lead a...

  • Digital HR Transformation Leader

    5 days ago

    Makati City, National Capital Region, Philippines beBeeDigitalHRTransformation Full time ₱4,000,000 - ₱8,000,000

    Job Title: Digital HR Transformation Specialist">Spearhead the implementation of digital solutions and tools to streamline HR operations, improve data-driven decision making, and enhance employee engagement.">Required Skills and Qualifications:">Minimum 8 years of progressive experience in human resources, with a strong background in digital transformation...

  • Head of Shared Services

    3 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    Overview:We are looking for an experienced and forward-thinking professional to lead our Shared Services function at the group level. This role will be responsible for managing and improving key support services across a multi-industry organization, including construction, real estate, retail, commercial centers, and hospitality.The ideal candidate will...

  • Senior Director, HR Operations and Shared Services

    6 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    Now Hiring: Senior Director, HR Operations & Shared ServicesAre you a strategic HR leader with deep expertise in employee relations, labor compliance, and high-impact HR service delivery? Join us as the Senior Director of HR Operations and Shared Services and play a pivotal role in shaping a fair, compliant, and people-focused culture across our Philippine...

  • Sr. Director, HR Operations and Shared Services

    6 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    Now Hiring: Senior Director, HR Operations & Shared ServicesAre you a strategic HR leader with deep expertise in employee relations, labor compliance, and high-impact HR service delivery?Join us as theSenior Director of HR Operations and Shared Servicesand play a pivotal role in shaping a fair, compliant, and people-focused culture across our Philippine...

  • HR Business Partner

    6 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time $900,000 - $1,200,000 per year

    YOUR ROLEThe HR Business Partner (HRBP) plays a strategic and operational leadership role in driving the full spectrum of HR functions for the IT Shared Services Center (ITSSC) in Manila. This role acts as a key advisor to the ITSSC leadership team and is responsible for leading and executing people strategies that support business goals, enhance employee...

  • KPI/SLA Specialist – Global Shared Services

    2 days ago

    Makati City, National Capital Region, Philippines Panoptik Global Full time $104,000 - $130,878 per year

    Job Title: KPI/SLA Specialist – Global Shared ServicesLocation:Makati (onsite)Employment Type:4 months contractJob OverviewWe are seeking aKPI/SLA Specialistwith expertise in change management, organizational design, and shared services operations to support the establishment of a Global Shared Services Center (GSSC) HR component. The role focuses on...

  • HR Manager

    6 days ago

    Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description and QualificationsCandidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology or equivalent.Must have at least 6-10 years of work experience in HR.At least 3 - 5 year(s) of work experience as an HR Manager under Shared ServicesPreferred experience within a Shared Services organization or in a BPO...