Quality Assurance Analyst | Work On Site

3 days ago

Pasig, Philippines Connext Full time

Quality Assurance Analyst | Work On Site - Ortigas Pasig

Connext Pasig, National Capital Region, Philippines

What’s in it for you?

  • Competitive compensation package
  • Overtime pay
  • Life insurance coverage
  • HMO insurance
  • Positive and supportive company culture
  • Annual merit-based salary increase
  • 25% Night Differential
  • Company-provided equipment

Job Summary

The Quality Assurance Analyst is responsible for evaluating and monitoring the performance of AI-handled calls in a healthcare support environment. This includes reviewing call accuracy, validating information, ensuring compliance with healthcare standards, and confirming proper task routing to clinical teams and electronic medical records (EMRs). The role safeguards service quality and compliance by providing feedback and collaborating with cross-functional teams.

Job Responsibilities

  • Review AI-handled calls for accuracy, clarity, and completeness of patient/client intake and appointment booking.
  • Validate whether calls are correctly routed to clinical teams and update tasks in the EMR.
  • Audit outputs for compliance with HIPAA, data privacy, and organizational policies.
  • Identify errors, misinterpretations, or escalations and provide actionable feedback.
  • Collaborate with operations, clinical teams, and developers to refine workflows and improve accuracy.
  • Document findings, prepare reports, and recommend process improvements.
  • Support calibration sessions to align QA standards across the team.
  • Assist in developing QA scorecards, metrics, and benchmarks tailored to healthcare operations.

Required Qualifications

  • Experience with electronic medical records (EMRs).
  • Familiarity with healthcare processes such as patient intake, appointment scheduling, referrals, and EMR documentation.
  • Knowledge of HIPAA and data privacy regulations.
  • Strong analytical and critical-thinking skills; able to identify trends and root causes.
  • Keen attention to detail with excellent listening and documentation skills.
  • Strong written and verbal English communication skills to effectively provide constructive feedback.

Screening Criteria

  • Minimum of 2 years of experience in a healthcare BPO or call center environment.
  • Minimum of 3 years of experience in quality assurance.
  • Must have a stable employment history.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Quality Assurance, Customer Service, and Health Care Provider
Industries
  • Health and Human Services, Consumer Services, and Business Consulting and Services

We’re not listing this role as open-ended for candidates who are not actively applying. If you’re interested, apply to be considered for this position at Connext.

#J-18808-Ljbffr

  • Quality Assurance Analyst

    3 days ago

    Pasig, Philippines Viventis Search Asia Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Quality Assurance (QA) Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to company standards and service quality. This role plays a key part in improving customer satisfaction by providing feedback,...

  • Quality Assurance Analyst

    7 days ago

    Pasig, National Capital Region, Philippines MySuki Full time ₱104,000 - ₱130,878 per year

    Job Title: QA AnalystJob Type: Full-timeJob Location: Ortigas, Pasig Work Arrangement: Hybrid (Onsite: MW WFH: TTHF)QA ANALYST:Software QA Analyst is involved in the quality assurance of the project. He/She will be working with the project management and technical teams in providing a functional, usable and error-free program based on business...

  • Quality Assurance Analyst

    7 days ago

    Pasig, National Capital Region, Philippines SMDigital Full time

    The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...

  • IT Quality Assurance Analyst

    7 days ago

    Pasig, National Capital Region, Philippines Century Pacific Food Inc. Full time $104,000 - $130,878 per year

    Job Summary:The QA Analyst documents workflows, tools, and systems to ensure quality checkpoints and comprehensive testing. The role supports the QA team by extending assurance across all applications, ensuring software and solutions consistently meet functional, usability, and reliability standards through structured testing and process alignment.Job...

  • Quality Assurance Specialist II

    3 days ago

    Pasig, Philippines RealPage, Inc. Full time

    Join to apply for the Quality Assurance Specialist II role at RealPage, Inc. Join to apply for the Quality Assurance Specialist II role at RealPage, Inc. OverviewThe OverviewThe Quality Assurance Specialist II is responsible for monitoring and documenting Agent I & II communication quality in support of the departmental quality goals and initiatives....

  • Quality Assurance Professional

    1 week ago

    Pasig, National Capital Region, Philippines beBeeAnalyst Full time ₱900,000 - ₱1,200,000

    Job SummaryThis position is for a highly skilled professional who will be responsible for ensuring the quality of our software products.The Quality Assurance Analyst will collaborate with a cross-functional team to create detailed test plans and test cases. They will review system specifications, conduct manual and automated testing, and ensure that the...

  • Quality Analyst

    3 days ago

    Pasig, Philippines Med-Metrix Full time

    Med-Metrix Pasig, National Capital Region, Philippines Quality Analyst Med-Metrix Pasig, National Capital Region, Philippines 6 days ago Be among the first 25 applicants Direct message the job poster from Med-Metrix Team Leader, Manila Recruitment Team with Med-Metrix Job Purpose The Quality Analyst supports quality auditing, analysis, reporting and the...

  • Quality Analyst

    3 days ago

    Pasig, Philippines Acquire Intelligence Full time

    Join to apply for the Quality Analyst role at Acquire Intelligence Continue with Google Continue with Google Join to apply for the Quality Analyst role at Acquire Intelligence We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork...

  • Travel Quality Assurance Professional

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeQualityAnalyst Full time ₱4,000,000 - ₱6,000,000

    Job OpportunityWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Analyst, you will play a vital role in ensuring the highest level of quality in our travel account operations.",

  • Quality Assurance Specialist

    1 week ago

    Pasig, National Capital Region, Philippines beBeeQuality Full time ₱768,000 - ₱1,280,000

    Job Summary:Quality Assurance SpecialistThis role is responsible for ensuring high quality standards of assets and driving strong portfolio health. The Quality Assurance Specialist will review installation photos, job close-out documentation, and solar monitoring sites to verify accurate production.Review installation photos and job close-out...