Urgent Quality Assurance Analyst

2 days ago

Pasig, National Capital Region, Philippines Teleperformance Full time ₱800,000 - ₱1,200,000 per year
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level are fully proficient in executing established standards.
  • Works independently within set frames and follows set course.
  • Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
  • Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
  • Positions at this level are expected to continuously improve the day-to-day activities/processes.
  • Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
  • Call centre/BPO industry experience is required for this Quality Assurance Analyst role.

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    Pasig, National Capital Region, Philippines MySuki Full time ₱104,000 - ₱130,878 per year

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    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

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    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

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    Pasig, National Capital Region, Philippines Connext Full time ₱500,000 - ₱1,000,000 per year

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    Pasig, National Capital Region, Philippines GameOps Inc. Full time $30,000 - $50,000 per year

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    Pasig, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

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    Pasig, National Capital Region, Philippines Century Pacific Food Inc. Full time ₱900,000 - ₱1,200,000 per year

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    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

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    Pasig, National Capital Region, Philippines CALIBR8 SYSTEMS INC. Full time ₱96,000 - ₱600,000 per year

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    Pasig, National Capital Region, Philippines Transcom Full time ₱1,200,000 - ₱2,400,000 per year

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