Urgent Quality Assurance Analyst
1 week ago
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level are fully proficient in executing established standards.
- Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the day-to-day activities/processes.
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
- Call centre/BPO industry experience is required for this Quality Assurance Analyst role.
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Quality Assurance Analyst
2 weeks ago
Pasig, National Capital Region, Philippines 4fe80c5f-e3a7-49f5-9b42-c6e162b9ce68 Full time ₱900,000 - ₱1,200,000 per yearCompany Description51Talk Online Education Group (NYSE: COE) is a global leader in online English education, connecting students worldwide with a network of highly trained and qualified teachers. The platform provides live, interactive, and enjoyable online English lessons that can be accessed from anywhere and at any time. Using data analytics and feedback...
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Quality Assurance Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...
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Quality Assurance Assistant
2 weeks ago
Pasig, National Capital Region, Philippines Vintel Logistics Inc. Full time ₱250,000 - ₱500,000 per yearUNDER AGENCYWith at least 1 year of working experience in quality assurance, preferably in the logistics and or freight forwarding industry.Knowledgeable with the tools, concepts and methodologies of quality management.Experience in ISO 9001:2008, preferred but not required.Graduate of B.S. Industrial Engineering, and or related courseProficient in MS Word,...
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Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Purpose:The People Quality Assurance and Test – Senior Specialist plays a critical role in ensuring the quality, reliability, and efficiency of the People & Culture (P&C) operations, processes, and technology ecosystem. This position is responsible for establishing and executing a robust Quality Assurance (QA) framework, driving continuous process...
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Quality Assurance Specialist
2 weeks ago
Pasig, National Capital Region, Philippines ECAM Full time ₱1,200,000 - ₱2,400,000 per yearECAM is looking for talented individuals like you Be the next Quality Assurance Specialist.ECAM's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be...
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Quality Assurance Specialist
2 weeks ago
Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per yearCompany DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...
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Quality Assurance Associate
2 weeks ago
Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per yearCompany DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...
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Insights Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Isentia Full time ₱600,000 - ₱1,200,000 per yearIsentia is the Asia-Pacific region's leading media intelligence company. Through our talented people, innovative search technology, comprehensive coverage, and expert research, we provide award-winning tools and insights to our clients so that they can manage both their offline and online media effectively. Our solutions have helped clients in their...
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Quality Assurance Spec II
1 week ago
Pasig, National Capital Region, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per yearOverviewThe Quality Assurance Specialist II is responsible for monitoring and documenting Agent I & II communication quality in support of the departmental quality goals and initiatives. The Quality Assurance Specialist II evaluates both verbal and written customer contact by Agents. They will fairly and consistently review the calls, case documentation and...
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Service Level and Quality Management Associate
2 weeks ago
Pasig, National Capital Region, Philippines MERALCO Full time ₱1,200,000 - ₱2,400,000 per yearJob Summary:TheService Level and Quality Management Associateacts as technical subject matter expert and is responsible for the performance of activities related to the following domains:Service Level ManagementQuality Management (Solutions Testing and Quality Assurance)The role is responsible for the execution of the following functions, for the domains...
