
Quality Assurance Analyst
2 weeks ago
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Quality Assurance Analyst (Healthcare Account) who will be working with Connext's Client in the United States of America.
What's in it for you?
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Annual Increase
What is the job?
The Quality Assurance Analyst evaluates AI-handled healthcare calls for accuracy and compliance, validates information, and ensures proper routing to clinical teams and EMRs.
Responsibilities:
• Audit AI-handled calls for accuracy, clarity, and complete intake/booking
• Verify correct routing to clinical teams and timely EMR task updates
• Enforce HIPAA, data privacy, and policy compliance
• Flag errors/misinterpretations and provide actionable feedback
• Partner with ops, clinical, and dev teams to refine workflows and accuracy
• Document findings, report results, and drive calibrations and QA scorecards/metrics
Qualifications:
• Minimum of two (2) years of experience in a healthcare BPO or call center environment.
• Minimum of three (3) years of experience in quality assurance.
• Uses EMRs and understands healthcare workflows (intake, scheduling, referrals, documentation)
• Applies HIPAA and data privacy requirements in QA reviews
• Analyzes trends/root causes; shows strong detail, listening, and documentation skills
• Communicates clearly in English and delivers constructive feedback
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