Specialist, Technical Support

Specialist Technical Support - Kawit, Cavite

Location: Kawit, Cavite

Salary: ₱ - ₱

Employer: Shadow Office Solutions, Inc.

Posted: 1 day ago

Job Description

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Setup

• Employment Type: Full Time
• Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
• Work Setup: Onsite
• Location: Cavite

Key Responsibilities

• Exceptional Client Communication – Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
• Engage professionally with stakeholders at all levels to ensure clear, positive, and effective interactions.
• Provide a seamless and supportive experience for clients in all communications.

Reporting and Administrative Tasks

• Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.
• Ensure timely and accurate data entry to support business operations and client tracking.

High-Level Support

• Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.
• Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications

• Bachelor's degree in any field.
• 2 years of experience in a related role.
• Experience in Data Entry
• Experience in Social Media Scheduling
• Experience in Calendar scheduling and "Calendly" management
• Experience in G-suite inbox and Drive management
• Support - Provide high level support to our Client Success and Coaching teams
• Competitive salary package
• HMO coverage
• Attendance bonus
• 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
• Monthly social activities and annual company outing (domestic/international)
• Vibrant, diverse and inclusive work environment

About Us

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We\'re growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This advertiser has chosen not to accept applicants from your region.

2

IT Support Specialist - Rosario, Cavite

Location: Rosario, Cavite

Salary: ₱ - ₱

Employer: Christ the Saviour Medical Center Inc.

Posted: 1 day ago

Job Description

• Provide 1st-level support for BizBox ERP applications (inventory, billing, finance, HR modules).
• Troubleshoot issues related to BizBox system access, user permissions, and data entry.
• Coordinate with BizBox support for escalation of unresolved system issues.
• Assist with IT hardware/software installation, configuration, and troubleshooting.
• Maintain accurate documentation of technical processes, tickets, and system updates.
• Train end-users on BizBox features, best practices, and system usage.
• Generate reports using BizBox or integrated tools (e.g., SQL, Excel).
• Perform periodic system maintenance and backups as required.

Note: This advertiser has chosen not to accept applicants from your region.

3

IT Technical Support (Kawit)

Job Type: Full-time

Location: Kawit, Cavite

Employer: Shadow Office Solutions

Posted: Today

Job Description

Key Responsibilities

• Technical Support and Troubleshooting – level 1 and 2 IT support for end-users across office and production; diagnose and resolve hardware, software, printer, scanner, and network issues; respond to helpdesk tickets and emergencies; assist production operators with IT-related machine interface issues.

Hardware/Software Maintenance

• Install, configure, and maintain desktops, laptops, printers, routers, switches; monitor equipment and perform updates/patches.

Manufacturing Systems and Equipment Support

• Support ERP modules, POS, barcode scanners, label printers, and production monitoring software; assist with HMI/PLC network issues; coordinate with machine suppliers.

Network Administration Support

• Maintain LAN/WAN/Wi-Fi; monitor security devices; basic cabling and troubleshooting.

Asset and Inventory Management

• Maintain records of IT equipment, software licenses, and access credentials; tag and track assets; recommend procurements.

CCTV, Biometrics, and Security Systems

• Support CCTV, biometric systems; coordinate with HR and Security for operation and data logs.

Data Backup and System Protection

• Ensure backups; monitor antivirus and security protocols; restore data if needed.

IT Documentation and Reporting

• Document procedures; provide weekly/monthly IT activity reports; assist in audits.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 3–5 years IT support experience; preferably in food manufacturing or industrial setting.
• Strong hardware, networking, and systems troubleshooting knowledge.
• Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
• Experience with Windows OS, Office, printers, scanners, and barcode systems.
• Basic networking knowledge (IP, LAN/WAN, switches, cabling).
• Knowledge of CCTV, biometric, and IP-based security systems.
• Ability to work independently; physically fit for on-site work.

Note: Management reserves the right to modify duties at any time.

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

4

Technical Support Associates - Dasmarinas, Cavite

Posted: 1 day ago

Job Description

Technical Support Representatives (Dasmariñas, Cavite)

We offer six months or more of technical support experience an opportunity to grow within iQorian. Responsibilities include handling customer interactions and product support, with training and a clear career path.

Responsibilities

• Handling inbound customer service calls
• Processing inbound sales calls
• Taking inbound or outbound calls
• Answering technical support inquiries via calls, chat or email
• Delivering excellent customer service and resolving issues
• Other duties as assigned

Qualifications

• At least 6 months call center or customer service experience
• Ability to develop rapport; strong data entry and internet navigation skills
• Clear English communication
• Detail oriented; fast-paced environment ability
• High school diploma or equivalent required

Job Type: Full-time, Permanent

Note: This advertiser has chosen not to accept applicants from your region.

5

Client Support Specialist - Cavite

Location: Kawit, Cavite

Salary: ₱80000 - ₱

Employer: Shadow Office Solutions

Posted: Today

Job Description

Overview: We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Setup

• Employment Type: Full Time
• Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
• Work Setup: Onsite
• Location: Cavite

Key Responsibilities

• Exceptional Client Communication
• Demonstrate excellent written and verbal communication across multiple platforms
• Engage with stakeholders at all levels to ensure clear, positive interactions
• Provide a seamless and supportive experience for clients
• Reporting and Administrative Tasks
• Maintain accurate client reports and data entry to support operations
• High-Level Support
• Assist Client Success and Coaching teams and align engagement strategies

Qualifications

• Bachelor\'s degree in any field
• 2 years of related experience
• Experience in Data Entry, Social Media Scheduling, Calendar scheduling (Calendly)
• Experience in G Suite Inbox and Drive
• HMO, attendance bonus, paid leave, and other benefits listed
• Commitment to an inclusive work environment

About Us

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions. We pride ourselves on a skilled workforce and a culture of excellence, collaboration and continuous improvement.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This advertiser has chosen not to accept applicants from your region.

6

IT Support Specialist - Rosario, Cavite

Location: Rosario, Cavite

Salary: ₱ - ₱

Employer: Christ the Saviour Medical Center Inc.

Posted: 1 day ago

Job Description

• Provide 1st-level support for BizBox ERP applications (inventory, billing, finance, HR modules)
• Troubleshoot BizBox system access and data entry issues
• Coordinate with BizBox support for escalation of unresolved issues
• Assist with IT hardware/software installation and troubleshooting
• Maintain documentation of processes, tickets, and updates
• Train end-users on BizBox features
• Generate reports using BizBox or integrated tools
• System maintenance and backups as required

Note: This advertiser has chosen not to accept applicants from your region.

7

IT Technical Support

Location: Not specified

Job Description

Key Responsibilities

• Provide level 1 and 2 IT support to end-users across departments
• Diagnose and resolve hardware, software, printer, scanner, and network issues
• Respond to helpdesk tickets and system alerts
• Support production operators with IT-related issues

Hardware/Software Maintenance

• Install, configure, and maintain desktop PCs, printers, routers, switches, and other devices
• Monitor equipment and schedule maintenance
• Perform updates and configurations for software applications

Manufacturing Systems/Equipment Support

• Support ERP modules, POS, barcode scanners, and production monitoring software
• Assist with HMI/PLC network issues; coordinate with suppliers

Network Administration Support

• Maintain LAN/WAN/Wi-Fi; monitor security devices; basic cabling and troubleshooting

Asset/Inventory Management

• Track equipment, licenses, credentials; recommend procurements

CCTV/Biometrics/Security

• Support CCTV and biometric systems; coordinate with HR/Security

Data Backup/Protection

• Ensure backups; monitor antivirus and security; restore data if needed

Documentation/Reporting

• Document procedures; provide IT activity reports; assist audits

Qualifications

• Bachelor's in IT/CS or related
• 3+ years IT support experience, preferably in manufacturing
• Strong hardware, networking, troubleshooting
• Familiarity with ERP/production systems
• Windows OS, Office, printers, scanners, barcode systems
• Basic networking knowledge
• Knowledge of CCTV/biometric security systems
• Ability to work independently; on-site work capable

Note: This advertiser has chosen not to accept applicants from your region.

8

Technical Support Associates - Dasmarinas

Posted: 1 day ago

Job Description

Technical Support Representatives (Dasmariñas, Cavite)

We offer opportunities for six months or more of technical support experience with training and growth potential.

Responsibilities

• Handle inbound customer service and sales calls
• Take inbound/outbound calls and assist with technical support inquiries via calls, chat or email
• Demonstrate strong customer service and issue resolution

Qualifications

• At least 6 months call center or customer service experience
• Strong data entry and internet navigation skills
• Clear English communication; detail-oriented
• High school diploma or equivalent required

Job Type: Full-time, Permanent

Note: This advertiser has chosen not to accept applicants from your region.

9

What Locations Can I Find These Jobs In?

Locations include Cavite (Dasmariñas, Kawit, Rosario, and nearby areas).

Note: This is a consolidated listing of multiple postings in Cavite; acceptance of applicants may vary by advertiser region.

#J-18808-Ljbffr

---