Clinical and Technical Support Specialist

4 weeks ago


Calabarzon Philippines Gtelecom Full time

Overview

We’re looking for a Clinical & Technical Support Specialist to provide post-sales customer support for our diagnostic platform. This role will start as frontline support but is designed to grow into a team lead role. You will directly support clinicians and patients, troubleshoot medical/IT workflows, and produce training content (guides, videos, UI walkthroughs). Over time, you’ll help train and supervise junior staff.

Responsibilities
  • Provide post-sales customer support for our diagnostic platform. This role will start as frontline support but is designed to grow into a team lead role.
  • Directly support clinicians and patients, troubleshoot medical/IT workflows, and produce training content (guides, videos, UI walkthroughs).
  • Over time, help train and supervise junior staff.
Qualifications
  • Nursing graduate or Licensed Medical Technologist
  • 2–4 years in healthcare BPO, diagnostics, or IT-enabled clinical support
  • Strong English communication + customer empathy
  • Experience in technical troubleshooting (apps, connectivity, EMR/LIS systems)
  • Ability to create training content (manuals, videos, UI guides)
Soft Skills
  • Excellent English communication (verbal & written)
  • Strong customer empathy and problem-solving
  • Ability to simplify complex workflows
  • Comfortable with early shifts (6 AM – 4 PM PH)
Technical & Medical Skills
  • Understanding of point-of-care testing workflows
  • Knowledge of lab basics (blood, urine, spirometry, ECG)
  • IT troubleshooting (remote support tools, SQL basics, HL7/FHIR)
  • Video editing & screen recording tools (e.g., Loom, Camtasia)
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