Customer Experience Associate

2 weeks ago

Mandaue, Philippines Angkas Full time

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.

The Customer Experience Associate, will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer queries, and collaborating with the service excellence leadership team to improve processes.

What you'll be doing;

  • Responds to customer inquiries by telephone, e-mail, or live chat to provide problem resolution.
  • Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
  • Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions.
  • Escalate complex issues to the appropriate teams for further investigation and resolution.
  • Provide recommendations for process improvements to enhance efficiency and customer satisfaction
  • Atleast 1-year of experience as a customer experience specialist, or a similar customer support role.
  • Experience in google suite applications such as google sheets or other ticketing systems.
  • Strong communication, collaboration, and problem-solving skills.
  • Amenable to working on a shifting schedule and working onsite.
  • Ability to speak in Bisaya language is a plus.
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