Customer Experience Associate

2 weeks ago


Mandaue, Philippines Angkas Full time

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. The Customer Experience Associate, will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer queries, and collaborating with the service excellence leadership team to improve processes. What you'll be doing; Responds to customer inquiries by telephone, e-mail, or live chat to provide problem resolution. Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions. Escalate complex issues to the appropriate teams for further investigation and resolution. Provide recommendations for process improvements to enhance efficiency and customer satisfaction Atleast 1-year of experience as a customer experience specialist, or a similar customer support role. Experience in google suite applications such as google sheets or other ticketing systems. Strong communication, collaboration, and problem-solving skills. Amenable to working on a shifting schedule and working onsite. Ability to speak in Bisaya language is a plus. #J-18808-Ljbffr



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