Customer Support Specialist

4 weeks ago

Mandaue, Philippines Workstream Full time

Workstream is looking for an exceptional team member to join our Customer Support team as a Customer Support Associate. You will be a core member of our customer support team and be well-positioned to succeed across sales, customer success, product, and engineering. Workstream is remote‑first. Our headquarters is in San Francisco, but 60%+ of our team is remote. This role will be remote and you must be able to work a regular shift during US hours. Day in the Life Customer Support Primary point of contact for customers via phone, email, and chat, addressing a broad range of issues and requests related to our products. Respond to customer needs quickly, with a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and a CSAT score of 95%. Escalate issues to teammates and the engineering team as needed, distinguishing user errors, poor training, product defects, and feature requests. Maintain a positive, empathetic, and professional attitude toward customers at all times. Proactively check in with clients until the issue is resolved. Participate in initiatives that drive company growth such as training junior representatives, product testing, and recommending new products to customers. Customer Success Partner with the Success team to set up clients and make requested modifications to fully leverage our platform. Build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs. Maintain a long‑term vision of working and growing with a Silicon Valley‑based technology startup. Adapt to ever‑changing processes and provide recommendations for improvement. Requirements 1 to 3 years of experience as a Customer Support Specialist or similar CS role. Fluent in English (verbal and written); ability to communicate effectively with global colleagues and customers. Phone support experience. Experience using help‑desk software and remote support tools. Willingness to work following US time zones. High‑speed, stable primary and backup internet connection (at least 50 Mbps); must provide a screenshot of speed test results. Seniority Level Associate Employment Type Full‑time Job Function Customer Service Location Remote (US hours) #J-18808-Ljbffr

  • Technical Support Specialist

    3 weeks ago

    Mandaue, Philippines Hostinger Full time

    Technical Support Specialist Location: Cebu, Central Visayas, Philippines Employment type: Full-time Seniority level: Entry level Job function: Information Technology Industries: IT Services and IT Consulting Overview Collaborate with Hostinger and grow fast together!

  • Philippines - IT Support Specialist

    2 weeks ago

    Mandaue, Philippines Tier1usa Full time

    At Teem , we believe technology should empower people—not frustrate them. We’re looking for a curious, resourceful, and proactive IT Support Specialist to join our team. This role is perfect for someone who enjoys solving technical puzzles, thrives in a fast‑paced environment, and is passionate about helping others succeed through reliable and...

  • Customer Service Digital Solutions Specialist

    2 weeks ago

    Mandaue, Philippines F. Hoffmann-La Roche Gruppe Full time

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Customer Service Representative

    2 weeks ago

    Mandaue, Philippines StackPh GDV Business Services Full time

    Job Title: Fraud Specialist (Work-from-Home Setup) Location: Cebu City (Applicants must reside in Cebu City) Work Setup: Fully Remote / Work-from-Home Hiring Process: 100% Virtual Job Summary: We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent...

  • Customer Service Representative

    3 days ago

    Mandaue, Philippines StackPh GDV Business Services Full time

    Job Title: Fraud Specialist (Work-from-Home Setup) Location: Cebu City (Applicants must reside in Cebu City) Work Setup: Fully Remote / Work-from-Home Hiring Process: 100% Virtual Job Summary: We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent...

  • Administrative Specialist/Assistant

    3 weeks ago

    Mandaue, Philippines Fast Net Development Corporation Full time

    Administrative Specialist/Assistant at Fast Net Development Corporation Location: Cebu, Central Visayas, Philippines Responsibilities and Qualifications Support daily administrative operations and tasks. Manage schedules, appointments, and correspondence. Organize and maintain filing systems and databases. Prepare reports, presentations, and documentation....

  • Customer Service Representative

    6 days ago

    Mandaue City, Philippines StackPh GDV Business Services Full time

    Job Title: Fraud Specialist (Work-from-Home Setup) Location: Cebu City (Applicants must reside in Cebu City) Work Setup: Fully Remote / Work-from-Home Hiring Process: 100% Virtual Job Summary: We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent...

  • Billing Specialist

    4 weeks ago

    Mandaue, Philippines Unified Accounting & Tax LLP Full time

    Schedule: Follows North American business hours About the Role: We are looking for an experienced Billing Specialist to support our client’s enterprise billing operations. This role will be responsible for manual invoicing, billing data validation, reconciliation, reporting, and cross-functional coordination to ensure accuracy, efficiency, and excellent...

  • SEO Specialist

    4 weeks ago

    Mandaue, Philippines Rocket Clicks, LLC Full time

    At Rocket Clicks, we specialize in helping Family Law Firms grow their business through digital marketing. We are not just an agency - we’re a long-term growth partner. Our team thrives on solving challenges, driving measurable results, and building trusted client relationships. We believe that how we work matters just as much as what we deliver. Our...

  • ORDER TO CASH SPECIALIST

    3 weeks ago

    Mandaue, Philippines D & L Industries Full time

    General objective of the job: The Order to Cash Specialist, also known as the Sales and Administrative Coordinator, provides sales and organizational support to a sales and marketing team. This role will track orders, process paperwork, maintain the customer database, ensure products or services are delivered on‑time, manage orders, and keep financial...