Customer Service

1 week ago

Mandaue City, Central Visayas, Philippines RH-Studio Full time ₱240,000 per year

About the Role

RH-Studio is looking for a Customer Service & Admin Associate to help with client communications, invoicing, and scheduling. This role mixes customer interaction with simple admin support—perfect for someone who's organized, service-oriented, and eager to learn.

Shift Schedule

  • Mid-shift: 3:00 PM – 12:00 AM (Monday–Friday)
  • Onsite only (no WFH)

Key Responsibilities

  • Respond to client inquiries via WhatsApp, email, and chat using templates and scripts.
  • Assist with bookings, scheduling shoots, and updating client info in HubSpot.
  • Prepare and send invoices; update payment records.
  • During downtime, do light lead generation/research on potential clients (brands, podcasts, influencers) and add them into our system.

What We're Looking For

  • Good English communication skills (Cantonese/Mandarin a plus but not required).
  • Organized and willing to learn new tools. (Simplybooks, Xero, Hubspot, etc)
  • Comfortable using a computer for basic tasks (scheduling, email, CRM).
  • Positive, customer-first attitude.
  • Willing to work onsite in Mandaue (3 PM – 12 AM)

Bonus Skills (Nice to Have)

  • Experience with invoices, billing, or simple bookkeeping.
  • Familiarity with CRMs or scheduling tools.
  • Customer service experience
  • Interest in media, production, or creative industries.

Perks & Benefits

  • Competitive pay: ₱20,000/month
  • Be part of a supportive and creative Gen-Z team at RH-Studio, JDN Square, Mandaue

How to Apply?

Send your CV to - with the subject line: Application – CSR & Admin Associate

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Promotion to permanent employee

Application Question(s):

  • Do you have customer service experience?

Work Location: In person

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