Customer Service
1 week ago
About the Role
RH-Studio is looking for a Customer Service & Admin Associate to help with client communications, invoicing, and scheduling. This role mixes customer interaction with simple admin support—perfect for someone who's organized, service-oriented, and eager to learn.
Shift Schedule
- Mid-shift: 3:00 PM – 12:00 AM (Monday–Friday)
- Onsite only (no WFH)
Key Responsibilities
- Respond to client inquiries via WhatsApp, email, and chat using templates and scripts.
- Assist with bookings, scheduling shoots, and updating client info in HubSpot.
- Prepare and send invoices; update payment records.
- During downtime, do light lead generation/research on potential clients (brands, podcasts, influencers) and add them into our system.
What We're Looking For
- Good English communication skills (Cantonese/Mandarin a plus but not required).
- Organized and willing to learn new tools. (Simplybooks, Xero, Hubspot, etc)
- Comfortable using a computer for basic tasks (scheduling, email, CRM).
- Positive, customer-first attitude.
- Willing to work onsite in Mandaue (3 PM – 12 AM)
Bonus Skills (Nice to Have)
- Experience with invoices, billing, or simple bookkeeping.
- Familiarity with CRMs or scheduling tools.
- Customer service experience
- Interest in media, production, or creative industries.
Perks & Benefits
- Competitive pay: ₱20,000/month
- Be part of a supportive and creative Gen-Z team at RH-Studio, JDN Square, Mandaue
How to Apply?
Send your CV to - with the subject line: Application – CSR & Admin Associate
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20,000.00 per month
Benefits:
- Free parking
- On-site parking
- Promotion to permanent employee
Application Question(s):
- Do you have customer service experience?
Work Location: In person
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