Customer Onboarding
3 weeks ago
Overview Customer Onboarding & Support Associate We are a fast-growing AI company building next-generation solutions for businesses worldwide. As an early team member, you’ll have the opportunity to wear multiple hats, work directly with leadership, and help shape how our customers experience our products. Salary: PHP 45,000 to PHP 55,000/mo Schedule: 8am to 5pm Pacific Time (Night Shift Philippine Standard Time) What You’ll Do Customer Onboarding & Success Guide new customers through setup, onboarding, and best practices. Hop on video calls, phone calls, and live chats to ensure smooth adoption. Proactively follow up with clients to ensure satisfaction and retention. Sales & Growth Support Join virtual demo calls and assist in closing deals. Manage the sales pipeline using our CRM and ensure all deals and associated data are properly handled. Be the primary point of contact for companies looking to get started. Handle inbound/outbound calls and emails with professionalism and energy. Identify upsell and cross-sell opportunities through client interactions. Customer Support Reply to customer tickets, emails, and calls quickly and clearly. Create and maintain help center articles, FAQs, and documentation in HubSpot Support. Troubleshoot customer issues and coordinate with internal teams for resolution. Content & Creative Create simple graphics, support content, or walkthrough videos using tools like Canva or Loom. Develop resources (playbooks, guides, training material) that make the customer experience smoother. Ad Hoc & Team Support Support the leadership team with ad hoc projects and operational tasks. Jump in wherever needed in a fast-paced startup environment. Who You Are Detail-oriented, organized, and relentless about follow-through. Hungry, hardworking, and eager to grow in a high-intensity startup environment. Deep interest in AI, SaaS, and emerging technologies. Comfortable speaking with clients on the phone, video calls, and in person. Excellent written and spoken English; confident, clear communicator. Tech-savvy and a fast learner with tools like Google Workspace, HubSpot, Slack, and task/project management software. Bonus: experience with prompt engineering, AI tools (e.g. ChatGPT, Claude, MidJourney, etc.), or SaaS support/onboarding. Requirements Bachelor’s degree (any discipline). 1–3 years of relevant experience in SaaS, customer success, support, or sales. Exceptional fresh grads will be considered. Based in Manila, with willingness to work flexible hours to match international clients. What We Offer Competitive compensation (base salary + performance incentives). Opportunity to be an early employee in a fast-growing AI company. Steep learning curve in AI, SaaS, and startup operations. Dynamic, supportive team culture with direct mentorship from founders. Career growth opportunities in Customer Success, Sales, and AI Product. #J-18808-Ljbffr
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Digital Customer Success Manager
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Customer Service Training Specialist
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Mandaue, Philippines TalentPop App Full timeCustomer Service Training Specialist 2 days ago Be among the first 25 applicants Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop, we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and...
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Mandaue, Philippines Roster Full timeJob Title : Senior Customer Experience Representative Location : Remote Working Hours : EST timezone First 45 days: 10am - 7pm EST After onboarding, 1 of the 2 agents will shift to 1pm - 10pm EST Job Type : Full-time Company Overview This company is a direct-to-consumer fashion brand dedicated to tall men and women, offering stylish, high-quality apparel...
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Customer Service Representative
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Sales Executive
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Mandaue City P, Philippines Sandler Group Call Center Services Full time ₱300,000 - ₱324,000 per yearPosition Title: Customer Service Representative – Operations CoordinatorCompany: Uplift Global BPOLocation: On-site Mandaue CityReports to: Client ManagerStatus: Full-Time | To Start ImmediatelyOverview:Uplift Global BPO is seeking a Customer Service Representative – Operations Coordinator to support the daily operations of a U.S.-based events company....
