Key Account Manager National Account

It’s more than a job

With a sales career at Kuehne+Nagel, you\'ll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within larger accounts headquartered in Japan. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

• To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.
• To ensure understanding of all customer organizations, business model and decision-making processes
• To engage KN network proactively and work closely with the NA KAMs in Japan.
• To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s.
• To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM)
• To monitor monthly performance against set targets ensuring that immediate actions address deviations.
• To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.
• Manage & support efficiently all the RFQ’s by obtaining strong support from the Trade Management / Pricing teams.
• To effectively hand over + transition new business into operations to ensure that customer requirements + company\'s commitments are met.
• To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

• Language Requirement:Excellent communication and influencing/ negotiation skills and Japanese Speaking
• Client Focus: Will develop and manage relationships with Japanese customers
• Industry Background: Freight forwarding or logistics experience is essential
• Communication Skills: Able to engage directly with shippers and understand their requirements. Able to bring new business in the organization.
• Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
• Ability of managing multiple tasks under time pressure with positive attitude

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.