Csr - Customer Care Hero

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted 1 day ago

Client Relations postions overview

The listings describe multiple Client Relations roles across different locations and salary ranges. The core responsibilities include handling after-sales concerns, maintaining client relationships, processing payments and renewals, reporting to relevant departments, and ensuring customer satisfaction. Qualifications commonly include a bachelor's degree or equivalent, 1–4 years of relevant experience in customer service, client relations, or account management, strong communication skills, and willingness to work on-site. Some postings specify industry experience (real estate, healthcare, BPO) and technical skills (MS Office, Google Workspace, CRM systems). Location notes include Pasig, Mandaluyong, Marikina, Ortigas, and Shaw Blvd in Metro Manila.

Responsibilities and duties (examples across postings)

• Handle after-sales concerns/inquiries of clients/homeowners with guidance on payment-related issues, follow-ups, and requests.
• Maintain professional relationships with clients to ensure positive customer service.
• Report progress of client payment processes to accounts managers; monitor past-due accounts and send reminders.
• Review financial reports and coordinate with relevant departments to ensure payment issuance.
• Monitor renewals, manage new and existing accounts, and coordinate with accounts receivable or other departments as needed.
• Coordinate with internal teams (designers, project coordinators, technicians, installers) to ensure smooth client experiences and timely service delivery.
• Lead or assist in client engagement activities and events as required.
• Document and analyze service quality and customer satisfaction metrics; identify areas for process improvement.

Qualifications and requirements (typical)

• Bachelor’s degree in business, marketing, communications, management, or related field; for some roles, diploma/4-year business degree is accepted.
• 1–4 years of experience in customer service, CSR/front office, or account management; fresh graduates may be considered for certain roles.
• Excellent communication and interpersonal skills; client-focused, confident, and assertive.
• Willing to work on-site; ability to handle multiple tasks and meet deadlines in fast-paced environments.
• Proficiency with MS Office; familiarity with Google Workspace and CRM systems is an advantage.
• Location preferences include Pasig, Mandaluyong, Mandaluyong/Shaw Boulevard, Ortigas, Marikina, and Taguig as listed.

Job postings and roles featured

• Client Relations Staff – Pasig City / Mandaluyong – salary ₱150,000 - ₱250,000; on-site; duties include after-sales support and payment coordination.
• Client Relations Supervisor – Mandaluyong / Metro Manila – focuses on leadership, process improvement, stakeholder engagement, training, and service quality metrics.
• Client Relations Officer – Shaw Blvd, Mandaluyong City; responsibilities include client contact, issue resolution, and cross-functional coordination; qualifications emphasize customer service experience and on-site work.
• Client Relations Associate – multiple postings (Marikina, Ortigas, Pasig area variants); roles emphasize data/document handling, client communications, and compliance with data privacy practices.
• Client Relations Executive – Taguig – duties include contract renewals, client retention, account management, and contract administration; salary range ₱900,000 - ₱1,200,000 (varies by posting).
• Focus Global / Focus Global-related Client Relations Associate postings emphasize customer support, stakeholder communications, and process improvements.

Note: This refinement preserves the breadth of postings and core content while removing extraneous boilerplate. It consolidates the information into consistent sections for readability without changing the underlying details of roles, locations, requirements, or responsibilities.

#J-18808-Ljbffr

---