Customer Care Staff
3 weeks ago
Responsibilities
- Responds promptly and professionally to incoming customer queries in person, phone or email
- Performs a range of staff or operational support activities
- Serves as a liaison with other departments on basic administrative or operational matters
- Maintains, processes and updates files, records, certificates, and other documents
- Responsible for interment scheduling and monitoring of clients' insurance from enrollment up to claims
- College Graduate, preferably Business-related course
- Excellent organizational and multitasking skills
- Proficient knowledge in customer service
- Proficient in Microsoft applications and other computer applications
- With good interpersonal and communication skills
- Ability to maintain calm and polite in stressful situations
- Knowledge on insurance process is an advantage
- 1 year of previous admin assistant is a plus. Fresh graduates are also encouraged to apply
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Csr - Customer Care Hero
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