Operational Excellence Specialist

1 week ago


Pasig, Philippines iSupport Worldwide Full time

Operational Excellence Associate Manager @ iSupport Worldwide | Learning and Development | Account Management POSITION SUMMARY: You’re a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data. Responsibilities Design and deliver centralized performance monitoring tools Extract valuable insights from data to address client pain points and elevate team performance Operational Problem Solving Conduct root cause analysis (RCA), trend analysis, and data storytelling Present insights and solutions in engaging, data-driven formats Collaborate with clients to co-create targeted interventions and measure their success Document and re-engineer existing processes, policies, and SOPs Recommend enhancements that promote scalability and consistency Establish compliance tollgates and create tools to support operational excellence Develop QA trackers and mini-dashboards to reinforce standards High-Impact Client Engagement Build strong, trust-based relationships with clients Partner with Sales and Client Services to align on metrics of success Regularly present insights, progress, and recommendations through executive-ready reports and presentations Consultative Selling & Strategic Influence Identify opportunities to pitch solutions based on operational gaps Collaborate with G-LOC’s leadership team to design and deliver billable Operational Excellence initiatives What You’ll Bring: A strong foundation in analytics tools (Excel, Power BI, Looker, or similar) Excellent communication skills and confidence in client-facing conversations Experience in process documentation, quality assurance, or operational consulting is a plus A natural curiosity and a builder's mindset Strong stakeholder management and the ability to influence change without authority What Success Looks Like: You’re seen by clients as a partner, not a support. Your dashboards and insights consistently lead to real business outcomes. You help turn complex challenges into structured, data-backed solutions. What’s in it for you? Free meals and snacks daily Free gym access within the company Free use of console, board games, etc. (Entertainment room) Annual Performance Increase (for approval) Comprehensive HMO benefits and life insurance from day 1 Dynamic company events About the company iSupport Worldwide is one of the leading modern offshoring companies in the Philippines. We provide world-class and dedicated staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry, vertical, and language. We build boutique teams of accountants, engineers and even legal professionals. Finding, landing, and retaining high-performance talent is one of the toughest challenges many businesses face today. Traditional outsourcing gives minimal control over recruitment, operations, and facilities. Staff is shared with other companies that translate to a reduction in talent level and low business performance. These gaps limit the full potential of Fast-Growing Companies and SMBs. iSupport Worldwide bridges these gaps. We support our clients by giving them access to our robust recruitment team and a vast talent pool with workforce participation of 43 to 45 Million. Talent is concentrated in Metro Manila, where our sites are located. We provide a highly secured facility and take on the entire administrative functions like facilities, human resources, payroll, and IT support, giving you the ability to operate 24/7/365 in your company-owned branded suites. We help your company scale up by giving you access to a platform with a world-class workforce to generate profitable revenue while increasing quality and reducing costs. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr



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