Operational Excellence Specialist

Hybrid- Ortigas, Pasig City

What is the Job all about?
We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes.

With a strong emphasis on agile principles, the Specialist ensures the successful introduction of new services, working closely with teams to support seamless transitions into operations. Acting as an enabler of improvement, the Specialist empowers Process Owners and stakeholders to elevate process maturity, foster innovation, and embed a culture of operational excellence across the organisation.

This role will be directly reporting to the Senior Manager, CIO office and will be based in Ortigas, Pasig City.

Your main responsibilities:
Process

• Act as an advisor or driver for ITIL 4 processes, with a strong focus on agile integration.
• Serve as the Release Management Coordinator, ensuring seamless transition of services into operations.
• Design and develop globally aligned processes, initiatives, and performance measures.
• Drive and support process improvement initiatives across functional areas.
• Maintain and update process documentation and modelling tools.
• Identify and recommend AI and automation opportunities aligned with ITIL best practices.

Training

• Deliver training on processes and tools for both new and existing employees.
• Develop and maintain global training materials.
• Support the creation of area-specific training initiatives.
• Facilitate the ITIL certification program for IS employees.

Other Activities

• Work closely with release management, product teams, and Project Managers to ensure alignment and successful service delivery.
• Maintain process-related documentation, including training materials.
• Act as superuser for the IS Process SharePoint site.
• Provide IS management with regular process performance reports.
• Lead and support continual improvement through Process Maturity Assessments.
• Track and follow up on action items derived from assessment recommendations.

Additional ad-hoc tasks may be assigned by the Team Coordinator, Manager, or Process Owner.

Your background:

• At least 3 years of relevant experience with ITIL4, with a strong emphasis on agile principles and practices.
• Certified in ITIL4 Foundation with hands-on process consultancy expertise.
• Solid understanding of LEAN methodologies and their application in IT service environments.
• Practical experience collaborating with release management, product teams, and Project Managers to ensure seamless service delivery.
• Familiarity with the Scrum Framework and agile delivery models.
• Fluent in spoken and written English, with the ability to communicate clearly and confidently across all levels of the organisation.

What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social- team and sport events
• Training opportunities

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

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We look forward to hearing from you.