Operational Excellence Officer

2 weeks ago

Pasig, National Capital Region, Philippines Jollibee Full time ₱1,200,000 - ₱3,600,000 per year

The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.

  • Implementation and Training

  • Support and drive the implementation of procurement technology solutions (new or enhancements), including requirements gathering, testing, and deployment.

  • Develop (with third-party resources) and deliver training programs for internal and external stakeholders on the use of procurement technology tools.

  • Create (with third-party resources) and maintain user documentation and training materials.

  • System Administration and Maintenance

  • Manage the functional end of procurement technology systems, including source-to-contract and e-procurement platforms, and supplier relationship management (SRM) tools.

  • Oversee system configurations, updates, and troubleshooting to ensure optimal performance.

  • Support monitoring of system performance and identify areas for improvement.

  • Data Management and Analysis

  • Ensure data accuracy and integrity within procurement technology systems.

  • Generate reports and dashboards to provide insights into procurement performance and identify trends.

  • Analyze procurement data to identify opportunities for process improvements.

  • Stakeholder Collaboration

  • Collaborate with BT and third-party resources to ensure seamless integration of procurement technology solutions.

  • Act as a liaison between the procurement team and procurement technology vendors.

  • Communicate effectively with internal and external stakeholders (system users) to address technology-related concerns or requirements and provide support.

  • Vendor Management

  • Assist in the evaluation and selection of procurement technology vendors.

  • Assist in monitoring vendor performance and ensuring compliance with service level agreements (SLAs).

  • Process Improvement

  • Identify and recommend opportunities to improve procurement processes through the use of technology.

  • Lead/support process improvement initiatives and ensure alignment with best practices.
  • Document and update procurement technology-related processes.

Qualifications:

  • A graduate of Bachelor's Degree in Engineering, Economics, Accounting or any equivalent course.
  • With at least three (3) years of experience in process improvement and end-to-end technology implementation projects.
  • Experience in using procurement systems and tools such as Ivalua, SAP Ariba, SAP S/4HANA, Coupa, or GEP is an advantage.
  • Possess a good command of the English language; can communicate well with other divisions and departments, contractors, and suppliers.
  • Able to do in-depth cost analysis and to weigh advantages/disadvantages of given transactions.
  • Able to make quick, objective, and logical decisions on matters relating to the quality, quantity, price, and timing of purchases in the best interest of the company.
  • Must be willing to be assigned in Ortigas, Pasig (hybrid set-up).

Jollibee Foods Corporation is the hiring entity for this requisition.

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