Operational Excellence Specialist

2 weeks ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

  1. Insight-Driven Analytics

  2. Solve client reporting challenges using real-time, customized dashboards

  3. Design and deliver centralized performance monitoring tools

  4. Extract valuable insights from data to address client pain points and elevate team performance

  5. Operational Problem Solving

  6. Conduct root cause analysis (RCA), trend analysis, and data storytelling

  7. Present insights and solutions in engaging, data-driven formats

  8. Collaborate with clients to co-create targeted interventions and measure their success

  9. Continuous Improvement & Optimization

  10. Document and re-engineer existing processes, policies, and SOPs

  11. Recommend enhancements that promote scalability and consistency
  12. Establish compliance tollgates and create tools to support operational excellence

  13. Develop QA trackers and mini-dashboards to reinforce standards

  14. High-Impact Client Engagement

  15. Build strong, trust-based relationships with clients

  16. Partner with Sales and Client Services to align on metrics of success

  17. Regularly present insights, progress, and recommendations through executive-ready reports and presentations

  18. Consultative Selling & Strategic Influence

  19. Identify opportunities to pitch solutions based on operational gaps

  20. Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

What You'll Bring:

  • A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
  • Excellent communication skills and confidence in client-facing conversations
  • Experience in process documentation, quality assurance, or operational consulting is a plus
  • A natural curiosity and a builder's mindset
  • Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

  • You're seen by clients as a partner, not a support.
  • Your dashboards and insights consistently lead to real business outcomes.
  • You help turn complex challenges into structured, data-backed solutions.

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