Operational Excellence Specialist

7 days ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

  1. Insight-Driven Analytics

  2. Solve client reporting challenges using real-time, customized dashboards

  3. Design and deliver centralized performance monitoring tools

  4. Extract valuable insights from data to address client pain points and elevate team performance

  5. Operational Problem Solving

  6. Conduct root cause analysis (RCA), trend analysis, and data storytelling

  7. Present insights and solutions in engaging, data-driven formats

  8. Collaborate with clients to co-create targeted interventions and measure their success

  9. Continuous Improvement & Optimization

  10. Document and re-engineer existing processes, policies, and SOPs

  11. Recommend enhancements that promote scalability and consistency
  12. Establish compliance tollgates and create tools to support operational excellence

  13. Develop QA trackers and mini-dashboards to reinforce standards

  14. High-Impact Client Engagement

  15. Build strong, trust-based relationships with clients

  16. Partner with Sales and Client Services to align on metrics of success

  17. Regularly present insights, progress, and recommendations through executive-ready reports and presentations

  18. Consultative Selling & Strategic Influence

  19. Identify opportunities to pitch solutions based on operational gaps

  20. Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

What You'll Bring:

  • A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
  • Excellent communication skills and confidence in client-facing conversations
  • Experience in process documentation, quality assurance, or operational consulting is a plus
  • A natural curiosity and a builder's mindset
  • Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

  • You're seen by clients as a partner, not a support.
  • Your dashboards and insights consistently lead to real business outcomes.
  • You help turn complex challenges into structured, data-backed solutions.

  • Operational Excellence Specialist

    7 days ago

    Pasig, National Capital Region, Philippines Grundfos Pumps Full time $90,000 - $120,000 per year

    Operational Excellence SpecialistHybrid- Ortigas, Pasig CityWhat is the Job all about?We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned...

  • Operational Excellence Specialist

    3 days ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time $80,000 - $120,000 per year

    Hybrid- Ortigas, Pasig CityWhat is the Job all about?We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes.With a strong emphasis on...

  • Operations Excellence Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱2,000,000 - ₱2,500,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a data-driven Operations Excellence Specialist who thrives in solving complex business problems, transforming operations through analytics, and implementing sustainable process improvements. You will serve as a trusted consultant to clients—leading...

  • Operational Excellence Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines JRS Business Corporation Full time $104,000 - $130,878 per year

    The Operational Excellence Analyst plays a key role in identifying, analyzing, and improving operational processes within the operations. This role focuses on enhancing efficiency, reducing costs, improving service quality, and ensuring the delivery runs smoothly. The analyst collaborates with cross-functional teams to implement best practices, monitor...

  • Operational Excellence Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines JRS Business Corporation Full time $40,000 - $60,000 per year

    The Operational Excellence Supervisor is responsible for supporting process improvements, ensuring compliance, and helping branches and delivery teams work more efficiently. This role includes creating and delivering training, providing real-time support to operations staff, and assisting with the rollout of new policies and procedures.The supervisor also...

  • Operations Specialist

    5 days ago

    Pasig, National Capital Region, Philippines Noah Interactive Ventures Full time ₱240,000 - ₱300,000 per year

    Job Summary:We are seeking a highly motivated Operations Specialist with 2–3 years of experience in café, restaurant, or food & beverage operations. The Operations Specialist will oversee day-to-day activities, ensure smooth café operations, maintain quality standards, and support the management team in driving efficiency, customer satisfaction, and...

  • Operational Excellence Officer

    5 days ago

    Pasig, National Capital Region, Philippines Jollibee Full time ₱1,200,000 - ₱3,600,000 per year

    The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data...

  • Automation Operations Specialist

    7 days ago

    Pasig, National Capital Region, Philippines Optimum Solutions Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    We're Hiring: Automation Operations SpecialistAre you passionate about using technology to drive efficiency and innovation? We're looking for anAutomation Operations Specialistto join ourStrategy and Projects Team— a key role that shapes how we optimize operations, automate manual processes, and bring strategic ideas to life.This is a great opportunity for...

  • Marketing Operation Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Top Source Executive Search Full time ₱900,000 - ₱1,200,000 per year

    We're looking for an Email Marketing Specialist or Marketing Operations Specialist to join one of the leading Marketing Agencies in the world. In this role, you'll plan, execute, and optimize email marketing, marketing automation, CRM updates, and other operational tasks to ensure our marketing processes run smoothly and deliver measurable business...

  • People Operations Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time ₱104,000 - ₱130,878 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a People Operations Specialist who will be working with Connext's Client in the United...