Customer Support Specialist

3 weeks ago

Philippines ECLARO Full time

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Philippines, and Canada, additionally supporting clients in the UK, Ireland, and Australia. We are dedicated to a singular purpose: providing the Right People with the right expertise, business knowledge, skill sets, dedication, and passion to solve business challenges for global clients ranging from innovative start-ups to Fortune 50 companies. “Work Hard. Give Back. Have Fun.” is one of our favorite sayings, and we live it every day. Supporting employees and colleagues, serving clients and giving back to our communities Main Job Tasks and Responsibilities: Provide great customer experiences while dealing directly with customers by chat or email Respond promptly to customer inquiries Handle and resolve customer complaints with empathy and care Obtain and evaluate all relevant information to handle product and service inquiries Assess customer needs and properly escalate challenging cases Quickly review content of cases and ensure they are routed to the proper queues Qualifications and Requirements: Experience working with both Salesforce or review sites' process is a plus Experience working within a BPO in customer service roles in the E-commerce space Proven success in working in a queue-based system Ability to function independently and collaboratively in a team Strong communicator in both written and spoken English Critical thinker with the ability to creatively problem solve Able to balance competing priorities with strong time management skills Motivated, passionate and coachable team member Organized and detail-oriented representative Possesses strong emotional intelligence Accountable to hit individual goals and complete work on time Seniority level Associate Employment type Full-time Job function Customer Service Staffing and Recruiting #J-18808-Ljbffr

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