Customer Support Specialist

1 week ago

Philippines Traild Software Full time

Traild: Who are we?

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.   

Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.   

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.  

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.  

Hear how Traild customers speak about us here.  

The Role: Want to be a part of our exciting growth journey? 

We are looking for a Customer Support Specialist to join our talented and dynamic team. This role will be working APAC hours. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients. 

In this role, you will be responsible for working closely with our clients to research, troubleshoot, and support any issues they are facing.  

The ideal candidate will have a background with B2B customer support in a Saas/Technology organization with strong interpersonal and communication skills, as well as the ability to think creatively when solving customer problems. 

Key Responsibilities 

  • Responding to client queries and providing first-level support for Traild's customers 

  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs. 

  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service. 

Who You Are:  

  • 2+ years of experience in a B2B customer support/success role within a Saas company 

  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus 

  • Prior experience thriving in a fast-paced startup/scale up environment 

  • Exceptional people and communication skills 

  • Intrapreunership and proactiveness  

  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit. 

The Perks of Working at Traild

  • Flexibility: we offer a range of remote, hybrid and flexible working options. 

  • Global team: we are growing across APAC, NA and EMEA and have team all across the world. 

  • We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it 

  • Our team genuinely loves working at TRAILD: we scored an 85 on our 2025 eNPS survey. 

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment 

  • Customer Support Specialist I Philippines

    2 days ago

    Philippines Peak Support Full time

    :Our client is an early-stage SaaS company serving the content creator and food blogger ecosystem. Their marketing automation platform helps food bloggers streamline their audience engagement, including Instagram DM automation and other creator-focused tools. They are passionate about empowering creators to grow their businesses, and they are looking for a...

  • Customer Service

    1 week ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Tier 2 Logistics Specialist to join our team in the PhilippinesRole OverviewThe Tier 2 Logistics Agent will handle higher-complexity logistics and shipping-related requests that go...

  • Customer Support Specialist

    2 weeks ago

    Philippines HeadX Full time

    The Opportunity:We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.In the last 2 years, we've grown...

  • Customer Support Specialist

    6 days ago

    Philippines StratifyIQ Full time

    Job Overview: We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks,...

  • Customer Support Specialist

    2 weeks ago

    Philippines GlowCade Full time

    We operate 5 supplement and wellness brands on Shopify and need an experienced customer support specialist to handle daily Zendesk tickets. This is a long-term, consistent remote position — not a short-term project.This role is SOP-driven. Every flow and macro is already built. We need someone who follows processes precisely, moves fast (50+ tickets/hour),...

  • Customer Support Specialist

    1 week ago

    Philippines FRONT Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Customer Service Associate

    1 week ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're Looking For Individuals With:Proven experience in customer service with direct client-facing experience,...

  • Health Care Customer Support Specialist

    1 week ago

    Philippines SnappyCX Full time

    About USSnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.Role OverviewLocation: Philippines (remote)Timezone: ESTRole DescriptionThis is a full-time remote position for a Customer Service...

  • Tech Support Specialist

    2 days ago

    Philippines Travelport Full time

    DescriptionJob Title: Customer technical support specialistOrganization: GCEFull or Part time: FullLocation: PHILIPPINESPosition Overview: We are seeking a dynamic and experienced Customer Technical Support Specialist to join our team. The ideal candidate will join a team of technical support specialists dedicated to providing exceptional service to our...

  • Customer Specialist

    1 week ago

    Philippines Boldr Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values by leveraging AI and empowering our team members to do meaningful human work...