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Sales Technical Support

4 weeks ago

Quezon City, Philippines Philprocess Full time

Responsibilities

  • Troubleshooting : Assist clients with any technical issues they encounter, providing troubleshooting steps and resolving problems related to product setup, configuration, or usage.
  • Issue Resolution : Address customer queries regarding product functionality, integration, or compatibility with existing systems, offering clear and concise solutions.
  • Onboarding and Training : Guide clients through product setup and implementation, ensuring they understand how to use the business solutions effectively. Provide training sessions as needed.
  • Post-Sales Support : Offer ongoing technical support to customers after the sale, ensuring that any issues with the product are resolved in a timely manner.
Qualifications
  • Education: Abachelor’s degreein business, IT, computer science, engineering, or a related field is often preferred.
  • Experience: Previous experience in asales support,technical support, orcustomer servicerole in a business or technology-focused industry is highly beneficial.
  • Product Knowledge: A deep understanding of the company’s products and services is essential. Technical certifications may be a plus for tech-related roles.
  • Industry-Specific Experience: Experience in the specific industry that the company serves can be advantageous.
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