Technical Support Engineer

Who We Are

Valueline Systems and Solutions Corp. is a pioneer in IT solutions in the Philippines, established in 2000 as an IBM Business Partner. Evolving with technology, we have embraced Amazon Cloud early on and are now recognized as an Advanced Consulting Partner of Amazon Web Services (AWS). We proudly serve top corporations with a commitment to quality and reliability in every solution we deliver.

Mission

At Valueline Systems and Solutions Corp., our mission is to foster career growth for every member of our team. We are dedicated to providing opportunities and resources that empower individuals to achieve their professional goals and aspirations. Whether you're just starting your career or looking to take the next big step, we are committed to supporting your journey every step of the way.

We also believe in creating a stimulating and inclusive work environment where creativity thrives and innovation is encouraged. Collaboration is at the heart of everything we do, as we believe diverse perspectives lead to better solutions. We celebrate achievements, big and small, and recognize the contributions of each team member.

What You'll Do:

We are looking for dynamic Technical Support Engineers to become part of our team. In this position, you will provide essential technical expertise during the sales process to assist potential clients, as well as deliver reliable post-sales support by troubleshooting issues, resolving technical challenges, and ensuring a positive customer experience throughout their journey.

Key Responsibilities:

Pre-Sales Responsibilities:

• Work closely with the sales team to analyze customer requirements and deliver tailored technical solutions.
• Lead product demonstrations and presentations to highlight the value and functionality of our IT offerings.
• Support the creation of technical proposals and customized product demos.
• Conduct technical assessments to effectively address client needs and potential concerns.
• Offer expert advice on product features, technical capabilities, and implementation approaches.

Post-Sales Responsibilities:

• Act as the main technical contact for customers after the sale is completed.
• Handle technical inquiries and resolve issues via phone, email, and support ticket systems.
• Identify, diagnose, and troubleshoot both hardware and software-related problems.
• Guide customers through the installation, configuration, and setup of products.
• Coordinate with internal teams to escalate and solve complex technical challenges.
• Maintain thorough documentation of technical solutions, troubleshooting procedures, and best practices.

What We'd Like You To Have

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline
• Fresh graduates are encouraged to apply; prior experience through internships or entry-level positions in IT is a plus but not mandatory
• Familiarity with cloud platforms, especially Amazon Web Services (AWS)
• Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders
• Proficient in using Microsoft Office applications
• Excellent analytical and problem-solving abilities with a strong focus on customer service
• Able to work both independently and collaboratively in a fast-moving environment

Benefits:

• Hybrid Work Setup
• Health & Accident Insurance
• Paid Training
• Birthday Leave
• Retention & Assistance Programs

Schedule:

• 8-hour day shifts

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much is your expected salary?

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Work Location: In person