Technical Support Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Advanced Energy Industries, Inc. Full time

Position Title: Technical Support Manager

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

  • Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products
  • Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.
  • Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.
  • Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.
  • Support Engineering on product sustaining for technical and application issues.
  • Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers
  • Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues
  • Communicate with Marketing, Engineering team on Product and technical knowledge exchange
  • Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.
  • Provide technical and product training to the distributors and local Sales team.

Qualifications:

  • BS Electrical or Electronics and Communications Engineering graduate
  • 8 Years in Power Supply Design and Application Support
  • Experience in Circuitry/Component trouble shooting and root cause analysis
  • Knowledge of Mechanical and electronic assembly process
  • Positive and initiative in dealing with challenging works and people
  • Good sense on teamwork, positive working attitude & sense of responsibility
  • Strong communication and presentation skills
  • Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No also known as the Data Privacy Act of 2012.

  • Manager/Assistant Manager for Technical Support

    1 week ago

    Quezon City, National Capital Region, Philippines UAAGI Full time

    Be part ofone of the fastest-growing automotive brandshere in the Philippines.The exclusive distributor of Foton Trucks, Chery, Lynk & Co, BAIC Auto, and Radar EV Pick-up in the Philippines is looking forManager/Assistant Manager for Technical SupportThis position commits to deliver high-quality technical support to ensure the effective resolution of...

  • IT Technical Support

    3 days ago

    Quezon City, National Capital Region, Philippines Sucree Coco and Love, Inc. Full time

    Job DescriptionTheIT Assistantprovides technical support and assistance to end users within the organization, helps troubleshoot and resolve issues related to hardware, software, networks, and other related IT systems. This role requires strong technical skills and background, problem-solving abilities, and excellent customer service.Key...

  • Technical Support

    1 week ago

    Quezon City, National Capital Region, Philippines Systemantech Full time

    TEAM LEADER DESKTOP SUPPORT ENGINEERJob Summary:As the Team Leader Desktop Support Engineer, you'll be the driving force behind our end-user tech experience. You'll wear many hats, from troubleshooting complex technical issues to coaching and mentoring your team to excel. With your leadership and expertise, you'll ensure our desktops, laptops, and network...

  • Technical Support

    1 week ago

    Quezon City, National Capital Region, Philippines Valueline Systems and Solutions, Corp Full time

    Who We AreValueline Systems and Solutions Corp. is a pioneer in IT solutions in the Philippines, established in 2000 as an IBM Business Partner. Evolving with technology, we have embraced Amazon Cloud early on and are now recognized as an Advanced Consulting Partner of Amazon Web Services (AWS). We proudly serve top corporations with a commitment to quality...

  • IT Technical Support

    3 days ago

    Quezon City, National Capital Region, Philippines LEC Steel Manufacturing Corporation Full time

    Provide technical support to end-users on hardware and software issues.Investigate, diagnose, and resolve technical problems in a timely manner.Install, configure, and maintain computer systems, printers, and peripherals.Document and track support requests using helpdesk software.Assist in training users on new systems and...

  • IT Technical Support

    4 days ago

    Quezon City, National Capital Region, Philippines ARANCIA, INC. Full time

    The IT Technical Support role is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues for end-users or customers. This position ensures smooth IT operations by maintaining systems, assisting with installations, and offering guidance on technology use.Key Responsibilities:Troubleshooting...

  • Technical Support Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines C & E Publishing, Inc. Full time

    PRINCIPAL FUNCTIONS AND RESPONSIBILITIESPosition Overview:The Technical Solutions Specialist plays a critical role in providing technical expertise and support to customers, sales teams, and other internal stakeholders. This role involves understanding customers' technical requirements, identifying solutions, and guiding them through the resolution process....

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time

    Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time

    Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...