Technical Support Manager

2 weeks ago

Quezon City, Philippines Advanced Energy Management Limited Full time

Overview Position Title: Technical Support Manager About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide. Responsibilities Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents. Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries. Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE\'s technology for new opportunities. Support Engineering on product sustaining for technical and application issues. Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues Communicate with Marketing, Engineering team on Product and technical knowledge exchange Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training. Provide technical and product training to the distributors and local Sales team. Qualifications BS Electrical or Electronics and Communications Engineering graduate 8 Years in Power Supply Design and Application Support Experience in Circuitry/Component trouble shooting and root cause analysis Knowledge of Mechanical and electronic assembly process Positive and initiative in dealing with challenging works and people Good sense on teamwork, positive working attitude & sense of responsibility Strong communication and presentation skills Able to work for afternoon and night shift As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate. Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012. #J-18808-Ljbffr

  • Technical Support Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Advanced Energy Industries, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Position Title: Technical Support ManagerAbout Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and...

  • Technical Support Representative I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

  • IT Technical Support

    4 weeks ago

    Quezon City, Philippines AVLS Full time

    The IT Support role is pivotal in providing comprehensive technical support to internal users, ensuring the secure and efficient operation of the datacenter, and managing a variety of IT-related tasks. Responsibilities include application deployment, adherence to security protocols, and coordination with external vendors for issue resolution. Bachelors...

  • Technical Support

    3 weeks ago

    Quezon City, Philippines IEEE Full time

    Technical Support Specialist (based in South-East Asia) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Position Summary IEEE is seeking a dedicated Technical Support Specialist to support our clients in the National Capital Region. Responsibilities Learn and master...

  • IT Technical Support

    2 weeks ago

    Quezon City, Philippines SmartLine Human Resource Services Inc Full time

    Provide technical support and assistance to users experiencing hardware and software issues. Diagnose, troubleshoot, and resolve technical problems in a timely manner. Install and configure computer systems and applications for new users. Assist in maintaining inventory of IT equipment and software licenses. Document incidents and resolutions in the help...

  • IT Technical Support

    3 weeks ago

    Quezon City, Philippines Ablaze Marketing Full time

    Responsibilities Provide technical support to end-users via phone, email, or in-person. Provide technical support to users, assist in resolving IT-related problems, and maintain documentation of support activities. Troubleshoot hardware and software issues across various platforms. Install and configure computer systems and applications. Maintain IT...

  • Technical Support

    2 weeks ago

    Quezon City, Philippines HR Network Inc. Full time

    We are seeking a Technical Support to join our growing team. In this role, you will be responsible for monitoring computer systems, performing basic troubleshooting, and maintaining equipment repairs to ensure smooth daily operations.

  • Client Account Manager

    3 days ago

    Quezon City, Philippines Intelligent Technical Solutions Full time

    Job Description: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...

  • Technical Support

    2 weeks ago

    Quezon City, Philippines Questronix Corporation Full time

    Job Description Provide timely technical assistance for Freshservice-related issues. Maintain system uptime and configuration integrity. Enable efficient use of Freshservice features across IT teams. Support business operations through proactive maintenance and guidance. Scope of Services Incident Management & Issue Resolution Troubleshooting and resolving...

  • Technical Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Accion Labs Full time ₱1,680,000 - ₱2,400,000 per year

    What You'll DoSupport member and customer data systems to make sure information is always up to date and accurate.Handle data requests and small fixes on mainframe screens and related tools.Use SQL to check, review, and validate data as needed.Monitor and troubleshoot basic application or data issues with the AMS support team.Work with internal teams to...