Senior Hr Business Partner

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Senior HR Business Partner

Hybrid-Philippines

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Kajabi Senior HR Business Partner

We're looking for an experienced and strategic HR Business Partner to support our growing team in the Philippines. This role will serve as a trusted advisor to both local and U.S.-based senior leaders. You'll partner closely with U.S.-based managers and our global People team to shape and deliver people strategies that enable team performance, engagement, and growth.

We're looking for someone who brings a thoughtful mix of local HR expertise and a global mindset with the confidence to share their perspective, flag concerns early, and engage directly with leadership when issues arise. This isn\'t a reactive or behind-the-scenes role. We need someone who is proactive, comfortable advising senior leaders, and able to influence decisions with insight and clarity.

Job Responsibilities

  • Strategic HR Partnership: Act as a thought partner to U.S. and Philippine-based senior leaders on organizational health, team performance, succession planning, and employee experience.
  • Proactive issue surfacing: Be proactive in surfacing issues and trends to leadership; speak up when something isn\'t working and bring forward thoughtful solutions.
  • Guidance to leaders: Offer candid, informed guidance to leaders, with the confidence to challenge assumptions and help shape better people decisions.
  • Performance management: Advise on performance issues including performance improvement plans (PIPs), Notice of Decision (NOD) coordination, and employee exits.
  • Culture and engagement: Support culture development and employee engagement efforts using feedback from tools like the annual engagement survey.
  • Calibration and review: Lead the annual performance calibration and review process for the Philippines team, including training and reporting.
  • Talent gaps and succession: Identify talent gaps and help drive local action plans for succession planning and retention, especially for employees flagged as below delivering.

Employee Relations and Compliance

  • Provide expert guidance on Philippine labor law and HR best practices to U.S. stakeholders.
  • Manage sensitive employee relations issues end-to-end, including investigations, disciplinary procedures, and documentation.
  • Ensure compliance with employment laws and company policies.

Operational & Advisory Support

  • Regularly engage with team members to assess morale and surface issues.
  • Coordinate and lead quarterly employee town halls or engagement sessions.
  • Run and analyze reports in HRIS tools (e.g., Sprout, Rippling) to support business and people decisions.
  • Participate in leadership and team meetings to provide insights and align on team priorities.
  • Support policy updates and creation in partnership with functional leaders and the broader People team.

Talent Acquisition Leadership

  • Partner with hiring managers to define role needs, write job descriptions, and align on hiring profiles.
  • Manage relationships with local RPO agencies as needed.
  • Source and screen candidates and help close offers in collaboration with managers and the Talent team.

People Projects and Events

  • Co-lead bi-annual leadership on-site planning and execution.
  • Organize and oversee local events and culture-building activities.

Attributes for Success

  • 6+ years of progressive HR experience, including at least 3 years in a true HRBP capacity.
  • Proven experience partnering with U.S.-based leaders and collaborating with a global HR team.
  • Demonstrated confidence and sound judgment when advising leaders—comfortable sharing your perspective, even when it challenges the status quo.
  • Proactive mindset with a strong sense of ownership; you don\'t wait for direction—you reach out, raise issues early, and follow through.
  • Experience supporting full-cycle recruitment and working with third-party recruiting partners or agencies.
  • Experience in a BPO, tech, or high-growth international environment preferred.
  • Deep understanding of Philippine labor law and HR best practices.
  • Strong communicator with the ability to build trust across time zones and cultures.
  • Calm and approachable demeanor that helps de-escalate situations and support thoughtful decision-making.
  • Familiarity with systems like Sprout, Rippling, or similar HR platforms.
  • Passion for people and a practical, balanced approach to solving problems.

Kajabi Team Benefits Package

  • HMO Paid 100% by Kajabi
  • Mental healthcare coverage
  • Company-issued device
  • Team appreciation fund

How To Apply

Sound like a good fit for you? Click apply, below

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Client Relations Officer

Posted 1 day ago

Job Description

Position: Client Relations Officer

Location: Shaw Blvd, Mandaluyong City

Job Description: We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities:

  • Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
  • Build and nurture long-term client relationships through consistent communication and support
  • Coordinate with internal departments to ensure smooth service delivery
  • Monitor client feedback and escalate issues to appropriate teams for resolution
  • Maintain accurate records of client interactions and transactions
  • Assist in planning and organizing client engagement activities and events

Qualifications:

  • Bachelor\'s Degree in Business, Communications, Marketing, or a related field
  • Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
  • Excellent communication, interpersonal, and problem-solving skills
  • Client-focused, collaborative, and able to handle multiple tasks effectively
  • Willing to be assigned at Shaw Blvd, Mandaluyong City

Why Join Us?

Be part of a company that values client partnerships, teamwork, and professional growth. If you are passionate about providing excellent service and building lasting client relationships, we\'d love to meet you.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Client Relations Supervisor

Posted 1 day ago

Job Description

About the Role:

Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. This role collaborates with designers, project coordinators, technicians, and installers to ensure smooth communication with clients. The candidate should be solution-oriented and capable of resolving complex customer concerns while guiding the team toward continuous development.

What you will be doing:

  • Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues
  • Problem-Solving: Oversee resolution of customer concerns with best solutions
  • Process Improvement: Identify and implement strategies to improve customer service operations
  • Key Client Support: Deliver tailored after-sales service to VIP clients
  • Service Quality Metrics: Track and analyze service quality and customer satisfaction
  • Knowledge Management: Lead training and onboarding of team members
  • Team Leadership: Lead a team, manage performance, and coach

What will set you up for success:

  • Bachelor\'s Degree
  • At least 4 years of experience in customer experience and service
  • Proficient in Google Workspace and Microsoft Office
  • Strong interpersonal skills and enthusiasm for assisting customers
  • Ability to quickly address customer concerns and operational needs
  • Collaborative with cross-functional teams
  • Proven leadership experience

Location: Mandaluyong

Client Relations Specialist

Pasig City, National Capital Region

Posted 1 day ago

Job Description

Qualifications and responsibilities cover client relations and post-sales support for clients/homeowners, including payments and collections, with multiple roles across locations (Pasig, Marikina, etc.).

Key responsibilities include handling after-sales concerns, maintaining client relationships, reporting to accounts managers, monitoring past due accounts, and coordinating with relevant departments to ensure timely payments.

Qualifications:

  • Bachelor\'s degree in a business-related field
  • 1–3 years in client relations, account management, or customer service
  • Excellent communication and customer service skills
  • Willing to work on-site
Client Relations Staff

Pasig City, National Capital Region

Qualifications and duties similar to Client Relations Officer with duties and responsibilities listed as a bulleted set above.

Client Relations Manager

Posted 1 day ago

Job Description

The Client Relations Manager will be the primary point of contact for all company clients, building and maintaining strong relationships and ensuring high client satisfaction. Key responsibilities include handling client requests, coordinating with internal teams, resolving complaints, managing client accounts, and ensuring compliance with policies and regulations.

Key Responsibilities

  • Be the first point of contact for clients via phone and email
  • Coordinate with internal teams to resolve client needs promptly
  • Proactively resolve client complaints with empathy
  • Assist with client account management, including payments and billing notifications
  • Maintain detailed records of client interactions
  • Ensure compliance with company policies and regulations

Qualifications

  • Experience in client-facing or customer service roles
  • Excellent verbal and written communication
  • Problem-solving and conflict management skills
  • Attention to detail and organization
  • CRM experience a plus
  • Positive, service-oriented attitude

Warnings

  • Working schedule Monday to Friday 8:30 am – 5:00 pm EST
  • No concurrent employment
  • No hiring substitutes
  • Terminations for violations

Citiside Properties is a property management company...

Core Values: Trust, Go Getter, Transparency

Client Relations Officer

Posted 1 day ago

Job Description

Qualifications and location details for multiple postings in Marikina and Pasig are included, with emphasis on client relations roles and remote/on-site requirements. Notable qualifications include a bachelor\'s degree and 1–3 years of client relations experience.

UCBEnvironmental — Client Relations Specialist

Location: Remote (Philippines)

Why work at UCB

  • Longevity Bonus, Player Bonus, Year-End Profit-Sharing
  • Impactful sustainability work
  • Supportive leadership, collaborative team

Work Hours: Night Shift (U.S. business hours), Full-time

Rate: $5-$6/hour

Description: We seek a Client Relations Specialist based in the Philippines to support CEO with client engagement and relationship management in a fast-growing environment. Responsibilities include being primary contact for CEO\'s clients, scheduling meetings, gathering feedback, maintaining CRM, and leveraging platforms like LinkedIn.

Qualifications: 1–3 years in client relations or account management, strong communication, CRM proficiency, and ability to manage multiple tasks. Equal opportunity employer statement included.

Job Type: Full-time | Pay: From Php44,000.00 per month | Work Location: Remote

Client Relations Officer

Posted 1 day ago

Job Qualification

Bachelor\'s degree in Marketing, Business Administration, Management, Communications, or related field

1–3 years in client relations, account management, or a similar role

Strong verbal and written communication

Proficient in MS Office and CRM tools

Location: Marikina (Preferred)

Disclaimer

This description aggregates multiple Client Relations postings across regions with varied requirements. It is for reference only and not an offer of employment.

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