Senior Hr Business Partner

Senior HR Business Partner

Hybrid-Philippines

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Kajabi Senior HR Business Partner

We're looking for an experienced and strategic HR Business Partner to support our growing team in the Philippines. This role will serve as a trusted advisor to both local and U.S.-based senior leaders. You'll partner closely with U.S.-based managers and our global People team to shape and deliver people strategies that enable team performance, engagement, and growth.

We're looking for someone who brings a thoughtful mix of local HR expertise and a global mindset with the confidence to share their perspective, flag concerns early, and engage directly with leadership when issues arise. This isn\'t a reactive or behind-the-scenes role. We need someone who is proactive, comfortable advising senior leaders, and able to influence decisions with insight and clarity.

Job Responsibilities

• Strategic HR Partnership: Act as a thought partner to U.S. and Philippine-based senior leaders on organizational health, team performance, succession planning, and employee experience.
• Proactive issue surfacing: Be proactive in surfacing issues and trends to leadership; speak up when something isn\'t working and bring forward thoughtful solutions.
• Guidance to leaders: Offer candid, informed guidance to leaders, with the confidence to challenge assumptions and help shape better people decisions.
• Performance management: Advise on performance issues including performance improvement plans (PIPs), Notice of Decision (NOD) coordination, and employee exits.
• Culture and engagement: Support culture development and employee engagement efforts using feedback from tools like the annual engagement survey.
• Calibration and review: Lead the annual performance calibration and review process for the Philippines team, including training and reporting.
• Talent gaps and succession: Identify talent gaps and help drive local action plans for succession planning and retention, especially for employees flagged as below delivering.

Employee Relations and Compliance

• Provide expert guidance on Philippine labor law and HR best practices to U.S. stakeholders.
• Manage sensitive employee relations issues end-to-end, including investigations, disciplinary procedures, and documentation.
• Ensure compliance with employment laws and company policies.

Operational & Advisory Support

• Regularly engage with team members to assess morale and surface issues.
• Coordinate and lead quarterly employee town halls or engagement sessions.
• Run and analyze reports in HRIS tools (e.g., Sprout, Rippling) to support business and people decisions.
• Participate in leadership and team meetings to provide insights and align on team priorities.
• Support policy updates and creation in partnership with functional leaders and the broader People team.

Talent Acquisition Leadership

• Partner with hiring managers to define role needs, write job descriptions, and align on hiring profiles.
• Manage relationships with local RPO agencies as needed.
• Source and screen candidates and help close offers in collaboration with managers and the Talent team.

People Projects and Events

• Co-lead bi-annual leadership on-site planning and execution.
• Organize and oversee local events and culture-building activities.

Attributes for Success

• 6+ years of progressive HR experience, including at least 3 years in a true HRBP capacity.
• Proven experience partnering with U.S.-based leaders and collaborating with a global HR team.
• Demonstrated confidence and sound judgment when advising leaders—comfortable sharing your perspective, even when it challenges the status quo.
• Proactive mindset with a strong sense of ownership; you don\'t wait for direction—you reach out, raise issues early, and follow through.
• Experience supporting full-cycle recruitment and working with third-party recruiting partners or agencies.
• Experience in a BPO, tech, or high-growth international environment preferred.
• Deep understanding of Philippine labor law and HR best practices.
• Strong communicator with the ability to build trust across time zones and cultures.
• Calm and approachable demeanor that helps de-escalate situations and support thoughtful decision-making.
• Familiarity with systems like Sprout, Rippling, or similar HR platforms.
• Passion for people and a practical, balanced approach to solving problems.

Kajabi Team Benefits Package

• HMO Paid 100% by Kajabi
• Mental healthcare coverage
• Company-issued device
• Team appreciation fund

How To Apply

Sound like a good fit for you? Click apply, below

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Job Description

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Job Description: We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities:

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams for resolution
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications:

• Bachelor\'s Degree in Business, Communications, Marketing, or a related field
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• Excellent communication, interpersonal, and problem-solving skills
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What you will be doing:

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• Bachelor\'s Degree
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Qualifications:

• Bachelor\'s degree in a business-related field
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Client Relations Staff

Pasig City, National Capital Region

Qualifications and duties similar to Client Relations Officer with duties and responsibilities listed as a bulleted set above.

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Posted 1 day ago

Job Description

The Client Relations Manager will be the primary point of contact for all company clients, building and maintaining strong relationships and ensuring high client satisfaction. Key responsibilities include handling client requests, coordinating with internal teams, resolving complaints, managing client accounts, and ensuring compliance with policies and regulations.

Key Responsibilities

• Be the first point of contact for clients via phone and email
• Coordinate with internal teams to resolve client needs promptly
• Proactively resolve client complaints with empathy
• Assist with client account management, including payments and billing notifications
• Maintain detailed records of client interactions
• Ensure compliance with company policies and regulations

Qualifications

• Experience in client-facing or customer service roles
• Excellent verbal and written communication
• Problem-solving and conflict management skills
• Attention to detail and organization
• CRM experience a plus
• Positive, service-oriented attitude

Warnings

• Working schedule Monday to Friday 8:30 am – 5:00 pm EST
• No concurrent employment
• No hiring substitutes
• Terminations for violations

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• Longevity Bonus, Player Bonus, Year-End Profit-Sharing
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Client Relations Officer

Posted 1 day ago

Job Qualification

Bachelor\'s degree in Marketing, Business Administration, Management, Communications, or related field

1–3 years in client relations, account management, or a similar role

Strong verbal and written communication

Proficient in MS Office and CRM tools

Location: Marikina (Preferred)

Disclaimer

This description aggregates multiple Client Relations postings across regions with varied requirements. It is for reference only and not an offer of employment.

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