Service Desk Analyst

Job Description

Educational Background

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• PMP (Project Management Professional) certification or equivalent is highly desirable.

Experience

• Minimum of 3 years of project management experience in the software or technology industry.
• Proven track record of successfully managing software development projects from inception to completion.

Skills and Competencies

• Strong project management skills, including planning, execution, and monitoring.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Trello).
• Excellent communication and leadership skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Knowledge of software development life cycle (SDLC) and Agile methodologies.
• Ability to work effectively with cross-functional teams.

Personal Attributes

• Detail-oriented and highly organized.
• Strong interpersonal skills and ability to build relationships with stakeholders.
• Ability to handle pressure and meet tight deadlines.
• High level of initiative and self-motivation.

Additional Requirements

• Willingness to work in Tarlac City.
• Familiarity with industry trends and best practices in project management.
• With valid driver's license
• Willing to travel to anywhere in the Philippines

Compensation

SEND YOUR RESUME

EMAIL:

LOCATION: 2nd floor of Agustin Diagnostic Clinic, Mabini St. Mabini, Tarlac City

For more information visit our website:

Job Type: Full-time

Technical Support Engineer

Posted today

Job Description

• Assist employees to their technical concerns
• Does PC and Network Troubleshooting
• Must be willing to work onsite
• Must be at least 1 year work experience doing technical support or any related field
• Must be an IT Graduate or any related course
• Must be open for an initial of 6 months project type of employment possible for absorption depending on performance
• Must be willing to work in Capas, Tarlac City.

Job Types: Full-time, Part-time, Temporary

Contract length: 6 months

Service Desk Agent 2

Posted 1 day ago

Job Description

Service Desk Agent 2

Shift: 9PM-6AM, Mon-Fri

Arrangement: Onsite

Unlock your potential

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Service Desk II plays a vital role in delivering a seamless and positive experience for TOA Global's employees and clients. Specializing in case management, they provide timely support for inquiries and requests, offer clear guidance on company processes and policies, and efficiently resolve a wide range of issues. A core responsibility is providing critical administrative support to Client Relationship Managers (CRMs), including managing inboxes and taking action on operational and administrative requests. This enables CRMs to focus on strategic client work, contributing to the overall success of the business.

With proactive problem-solving and a commitment to exceptional service, Service Desk II agents enhance customer satisfaction and ensure every interaction is handled with professionalism and care.

Responsibilities

• Collaborate with cross-functional teams to address complex cases with multiple tasks or dependencies.
• Effectively manage complex cases by utilizing case management systems and tools to track, prioritize, and resolve inquiries with accuracy and efficiency.
• Analyze cases to identify root causes and determine the most appropriate resolution, escalating to the appropriate department when necessary.
• Ensure timely and accurate case handling by managing multiple cases simultaneously while maintaining attention to detail and adherence to service standards.

Key Qualifications/Experience

• Experienced in using case management systems and tools effectively.
• Works effectively with cross-functional teams to resolve complex cases.
• Analyzes cases, identifies root causes, and determines the best resolution, initiating to the next level of support as needed.
• Manages multiple cases while ensuring accuracy and meeting service standards.
• Provides real-time assistance with clarity and efficiency via Live Chat.

What's in it for you?

• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

Level 2 Service Desk Agent

Posted 1 day ago

Job Description

L2 Service Desk Agent (Chat, email, and ticket support)

Location: Tarlac City

Shift: 7AM-4PM, Mon-Fri

Arrangement: Onsite (Mon-Fri), Full Time

Unlock your potential

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Service Desk II plays a vital role in delivering a seamless and positive experience for TOA Global's employees and clients. Specializing in case management, they provide timely support for inquiries and requests, offer clear guidance on company processes and policies, and efficiently resolve a wide range of issues. A core responsibility is providing critical administrative support to Client Relationship Managers (CRMs), including managing inboxes and taking action on operational and administrative requests. This enables CRMs to focus on strategic client work, contributing to the overall success of the business.

With proactive problem-solving and a commitment to exceptional service, Service Desk II agents enhance customer satisfaction and ensure every interaction is handled with professionalism and care.

Key Responsibilities

• Collaborate with cross-functional teams to address complex cases with multiple tasks or dependencies.
• Effectively manage complex cases by utilizing case management systems and tools to track, prioritize, and resolve inquiries with accuracy and efficiency.
• Analyze cases to identify root causes and determine the most appropriate resolution, escalating to the appropriate department when necessary.
• Ensure timely and accurate case handling by managing multiple cases simultaneously while maintaining attention to detail and adherence to service standards.

Qualifications / Skills

• Experienced in using case management systems and tools effectively.
• Experienced in inbox and calendar management
• Works effectively with cross-functional teams to resolve complex cases.
• Analyzes cases, identifies root causes, and determines the best resolution, initiating to the next level of support as needed.
• Manages multiple cases while ensuring accuracy and meeting service standards.
• Strong communication and interpersonal skills
• Customer-focused with a positive and professional attitude
• Adaptable and eager to learn new technologies and procedures
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively
• Detail-oriented with a keen eye for accuracy.

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