Technical Service Desk Specialist

Technical Service Desk Specialist

Technical Service Desk Specialist jobs in the Philippines.

Posted: 1 day ago

Job Type: Full-time

Salary/Location: Philippines (regional listings vary).

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1,309 Technical Service Desk Specialist jobs in the Philippines

Help Desk

Posted 1 day ago

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Job Description

We Are Hiring: Customer Care Support

Qualifications

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

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Service Desk/Help Desk Support

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

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Job Description

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. Our company is committed to creating a diverse and inclusive workplace.

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IT Help Desk / Service Desk

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Job Description

The Help Desk Support Specialist is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms.

• Maintains a high degree of customer service for all support queries and adheres to service management principles.
• Logs, tags, tracks and resolves and closes simple to mid-stream issues; escalate as defined.
• Follow escalation and handover processes; update documentation and knowledge bases.
• Coordinates with IT internal groups to meet SLAs.
• Complies with company policies including Information Security.

Qualifications :

• Bachelor’s or College degree in Computer Science, Computer Engineering, IT or related field.
• Exposure in dealing with end customers

Skills :

• English and French or Thai/Portuguese are a plus
• Strong communication, organization, and teamwork
• Proficient in Windows, MS Office, and general IT concepts

Desirable Traits :

• Honesty, integrity, resourceful, detail-oriented

Work hours :

• 24x7 service; on-site and night shifts may be required

Salary : From Php40,000 per month

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Help Desk / Help Desk Analyst / Other

Additional listings include roles such as Help Desk Operator, Help Desk Analyst, and others. Details vary by employer and location. Most listings indicate on-site requirements, night or hybrid schedules, and salary ranges typical for the Philippines market. Regions blocked by advertiser statements may apply.

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Help Desk Coordinator

Posted 1 day ago

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Job Description

Join a Mission-Driven Company & Build Systems That Matter

Economic Impact Catalyst (EIC) is a SaaS provider offering data-driven economic development software. This role focuses on building and improving support processes, documentation, and training for a global customer base.

• Build and optimize help desk workflows
• Create and maintain effective documentation
• Design training materials and knowledge base articles
• Identify process improvements and drive standardization

What You'll Do :

• Training & Knowledge Sharing
• Platform Documentation & Support
• Customer Support Operations
• Process Innovation

Qualifications :

• 2-4 years in customer support or related roles
• Experience creating documentation or training materials
• Comfortable with US-based teams and time zones

What We Offer :

• Purpose-driven work with global impact
• Growth & learning opportunities
• Remote-friendly with Philippines-based professionals

Ready to Build Something Great?

We look for candidates who enjoy turning chaos into clarity and helping others succeed.

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7

Help Desk Engineer

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Job Description

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We are expanding the Philippines team and seek a Help Desk Engineer.

• Provide technical support by troubleshooting problems and maintaining workstation and LAN performance
• Identify problems, research answers, and guide clients through corrective steps
• Respond via phone, email, or remote access
• Administrative tasks, documentation, reporting, and cross-team communication
• Train other staff on troubleshooting

Job Specification :

• 5+ years of help desk experience
• Strong knowledge of AD, hardware, software
• Excellent communication and problem-solving skills

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Help Desk Support

Advanced World Systems Inc. – Cebu City, Central Visayas • ₱ - ₱

Posted 1 day ago

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Job Description

Command Center/Helpdesk – central point of contact for all support, 24/7 shifts including holidays and weekends. Responsibilities include tracking customer queries, resolving issues, reporting, and system improvements.

Requirements include availability for on-site work and multiple shifts; typical duties involve 24/7 incident management and coordination with engineering and application teams.

• Receive and resolve customer queries
• Document issues and track performance
• Collaborate with teams for resolution

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8

Help Desk Operator

Posted 1 day ago

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Job Description

Job details include onsite requirement in the Philippines, with various standard help desk duties (ticketing, customer service, data entry, CMMS, and coordination with vendors).

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9

Help Desk Specialist

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Job Description

Work setup: 100% onsite in BGC, Taguig; Shift: Eastern Time.

Company: IT By Design – MSP-focused provider with 20+ years of experience offering 24x7 Helpdesk, NOC, SOC, and related services.

• Manage full user lifecycle (onboarding/offboarding, accounts in M365/Azure AD/AD)
• Provide Tier 1 and basic Tier 2 support; document fixes
• Monitor alerts, assist with patching, backups, health checks
• Support senior engineers on projects; create automation scripts

Qualifications :

• Onsite work near BGC, Taguig; night shifts
• Minimum 2 years in Service Desk/Help Desk
• Proficient in Windows, Office 365, AD, Firewall, VPN

Company Benefits

• HMO with dependents
• Certifications sponsorship
• Annual bonus and night differential

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10

Help Desk Operator

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Job Description

Job postings cover onsite expectations, shift schedules, and general help desk responsibilities. Lists include customer service, ticketing, CMMS, reporting, and vendor coordination. Some postings indicate 24/7 operations and regional restrictions.

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