Service Desk Analyst

Job 1 — Customer Care Support

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Salary information is provided by the posting as Php 30,000.00 - Php 35,000.00 per month for the role; other stated benefits include paid training, pay raise, and more.

This advertiser has chosen not to accept applicants from your region.

Job 2 — Service Desk / Help Desk

Location: Taguig, National Capital Region

Company: Lancesoft Philippines Limited Inc. (on-site)

Job Description

• Full-Time position(s) available
• Open, log, prioritize, assign, close tickets logged in the IT Service Desk
• Query users for relevant information and attempt to resolve inquiries on first contact where possible
• Escalate as per client escalation procedures; provide status updates to users
• Install, configure, and troubleshoot PCs; coordinate with Service Desk staff and L2/L3 teams
• Remote PC troubleshooting; ticket translation for offshore escalation
• Interact with diverse user groups; strong communication and decision-making skills
• Experience: 1 year minimum; onsite at McKinley, Taguig

Salary and Benefits: Salary Php 30,000.00 - Php 35,000.00 per month; benefits include paid training, 13th month pay, bonuses, overtime, and more.

This advertiser has chosen not to accept applicants from your region.

Job 3 — Help Desk Analyst

Company: IT BY DESIGN

Role Description

• User Lifecycle Management: onboarding/offboarding, account provisioning for Microsoft 365, Azure AD, Active Directory; device provisioning; data handling
• Technical Support (Tier 1 and basic Tier 2): network, printer, email, login issues, etc.
• Remote troubleshooting using PSA and RMM tools; documentation of fixes; SOP/runbooks
• System maintenance and monitoring: patching, antivirus, backups; health checks
• Process improvement and project assistance: automation, scripts, recurring issue fixes

Qualifications

• Must be willing to work 100% onsite near BGC, Taguig
• Night shifts (8 PM - 5 AM Manila Time)
• Minimum 2 years in Service Desk/Help Desk
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN
• Experience supporting global clients

Company benefits include HMO, certifications, leave benefits, bonuses, and more. Note: the posting states it does not accept applicants from your region.

Job 4 — Help Desk Support

Company: Acquire Intelligence

Overview

• A global outsourcer offering MSP-focused services; 24x7 Helpdesk, NOC, SOC, and more
• Notable benefits: HMO coverage, annual parties, internal promotions, extensive training programs

Role Snapshot

• Support internal staff and management with IT platforms (IBMS, Aquira, Salesforce)
• Handle front-line queries, troubleshoot system issues, and manage tickets in ServiceNow
• Coordinate with vendors and Tier 2/3 teams; document bugs and resolutions

Qualifications

• Strong written and verbal communication; customer-service oriented
• Experience with ServiceNow or other ticketing tools a plus
• Ability to work in a fast-paced environment

Additional notes: includes a large benefits package and values-driven culture; the posting indicates region-based rejection of applicants.

Job 5 — Help Desk Technician (Remote)

Location: Mandaluyong, National Capital Region

Salary: ₱900,000 - ₱1,200,000 per year

Overview

• Remote helpdesk technician supporting Managed Service Provider clients
• Responsible for ticket scheduling, email/chat support, and on-time resolution

Knowledge, Skills, and Abilities

• Hardware/software installation and troubleshooting
• Strong communication and documentation; attention to detail
• Time management, adaptability; willing to learn

Work setup: Remote; on-site coordination as needed

This advertiser has chosen not to accept applicants from your region.

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