Service Desk Analyst
3 weeks ago
Job 1 — Customer Care Support
We Are Hiring: Customer Care Support
Qualifications:
- Willing to work on a graveyard shift
- With or without experience
- Bachelor's degree holder (any course)
- Willing to be assigned at BGC, Taguig
Job Type: Full-time
Salary information is provided by the posting as Php 30,000.00 - Php 35,000.00 per month for the role; other stated benefits include paid training, pay raise, and more.
This advertiser has chosen not to accept applicants from your region.
Job 2 — Service Desk / Help DeskLocation: Taguig, National Capital Region
Company: Lancesoft Philippines Limited Inc. (on-site)
Job Description
- Full-Time position(s) available
- Open, log, prioritize, assign, close tickets logged in the IT Service Desk
- Query users for relevant information and attempt to resolve inquiries on first contact where possible
- Escalate as per client escalation procedures; provide status updates to users
- Install, configure, and troubleshoot PCs; coordinate with Service Desk staff and L2/L3 teams
- Remote PC troubleshooting; ticket translation for offshore escalation
- Interact with diverse user groups; strong communication and decision-making skills
- Experience: 1 year minimum; onsite at McKinley, Taguig
Salary and Benefits: Salary Php 30,000.00 - Php 35,000.00 per month; benefits include paid training, 13th month pay, bonuses, overtime, and more.
This advertiser has chosen not to accept applicants from your region.
Job 3 — Help Desk AnalystCompany: IT BY DESIGN
Role Description
- User Lifecycle Management: onboarding/offboarding, account provisioning for Microsoft 365, Azure AD, Active Directory; device provisioning; data handling
- Technical Support (Tier 1 and basic Tier 2): network, printer, email, login issues, etc.
- Remote troubleshooting using PSA and RMM tools; documentation of fixes; SOP/runbooks
- System maintenance and monitoring: patching, antivirus, backups; health checks
- Process improvement and project assistance: automation, scripts, recurring issue fixes
Qualifications
- Must be willing to work 100% onsite near BGC, Taguig
- Night shifts (8 PM - 5 AM Manila Time)
- Minimum 2 years in Service Desk/Help Desk
- Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN
- Experience supporting global clients
Company benefits include HMO, certifications, leave benefits, bonuses, and more. Note: the posting states it does not accept applicants from your region.
Job 4 — Help Desk SupportCompany: Acquire Intelligence
Overview
- A global outsourcer offering MSP-focused services; 24x7 Helpdesk, NOC, SOC, and more
- Notable benefits: HMO coverage, annual parties, internal promotions, extensive training programs
Role Snapshot
- Support internal staff and management with IT platforms (IBMS, Aquira, Salesforce)
- Handle front-line queries, troubleshoot system issues, and manage tickets in ServiceNow
- Coordinate with vendors and Tier 2/3 teams; document bugs and resolutions
Qualifications
- Strong written and verbal communication; customer-service oriented
- Experience with ServiceNow or other ticketing tools a plus
- Ability to work in a fast-paced environment
Additional notes: includes a large benefits package and values-driven culture; the posting indicates region-based rejection of applicants.
Job 5 — Help Desk Technician (Remote)Location: Mandaluyong, National Capital Region
Salary: ₱900,000 - ₱1,200,000 per year
Overview
- Remote helpdesk technician supporting Managed Service Provider clients
- Responsible for ticket scheduling, email/chat support, and on-time resolution
Knowledge, Skills, and Abilities
- Hardware/software installation and troubleshooting
- Strong communication and documentation; attention to detail
- Time management, adaptability; willing to learn
Work setup: Remote; on-site coordination as needed
This advertiser has chosen not to accept applicants from your region.
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