Service Desk Analyst
3 weeks ago
Overview Service Desk / Technical Helpdesk Analyst – responsible for providing first level phone support to a large customer base, troubleshooting hardware, software, and network operating problems, and ensuring timely resolution. Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned. Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must. 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). Must be able to work independently. Strong interpersonal, analytical and customer service skills. Ability to understand and follow oral and written instructions. Strong English (verbal and written) skills. Must be amenable to work onsite in Mall of Asia Business Complex, Pasay City. Open to working graveyard shifts and rotating schedules. Role Description Service Desk / Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Service Desk Analyst
4 weeks ago
, Metro Manila, Philippines Nezda Technologies, Inc. Full timeService Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...
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Service Desk Analyst
2 weeks ago
, Metro Manila, Philippines APWTech Full timeLocation: APWTech National Capital Region, Philippines Service Desk Analyst Responsibilities Triage, record, and maintain incidents/requests information to aid current and future resolutions. Resolve incidents/fulfill requests at first contact. Own (single point of contact), elevate, and coordinate the activities required to resolve the incident or fulfill...
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Service Desk Team Lead
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
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Service Desk Analyst
2 weeks ago
Metro Cebu, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time $70,000 - $120,000 per yearAbout The OpportunityThisService Desk Analystposition is a Remote Philippines based role.At Netrix Global, theService Desk Analystwill provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
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Service Desk Analyst
7 days ago
Manila, Philippines Netrix LLC Full timeAbout The Opportunity This Service Desk Analyst position is a RemotePhilippinesbasedrole. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
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IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearJob Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...
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Global IT Service Desk
7 days ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...
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Senior Service Desk Analyst
3 weeks ago
Manila, Philippines IntouchCX Full timeIntouchCX Manila, National Capital Region, Philippines About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...
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It Service Desk Analyst Open For Fresh Graduates
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timePosition Description : Want to expand your experience in one of the world's largest IT and business consulting services firms? Our IT Service Desk Analysts are professionals trained to support our clients on various related queries with quality and respect. We are looking for young professionals and fresh graduates like you who work with purpose and passion...
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Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Netrix Global Full time ₱250,000 - ₱500,000 per yearAbout The Opportunity This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
