Service Desk Analyst
8 hours ago
Overview Service Desk / Technical Helpdesk Analyst – responsible for providing first level phone support to a large customer base, troubleshooting hardware, software, and network operating problems, and ensuring timely resolution. Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned. Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must. 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). Must be able to work independently. Strong interpersonal, analytical and customer service skills. Ability to understand and follow oral and written instructions. Strong English (verbal and written) skills. Must be amenable to work onsite in Mall of Asia Business Complex, Pasay City. Open to working graveyard shifts and rotating schedules. Role Description Service Desk / Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
-
Service Desk Analyst
1 week ago
, Metro Manila, Philippines Nezda Technologies, Inc. Full timeService Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...
-
Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines Capgemini Full timeJoin to apply for the Service Desk Analyst (Pasay) role at Capgemini . Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches...
-
Global It Service Desk Engineer
1 week ago
, Metro Manila, Philippines Buscojobs Full timeOverview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...
-
, Metro Manila, Philippines Buscojobs Full timeService Desk Analyst — Refined Description Overview: A Service Desk Analyst provides first- to mid-level IT support, handling incidents and service requests, ensuring timely resolution, and escalating to appropriate teams as needed. This role may involve on-site or remote support, working with Windows, Office 365, Exchange, Azure, and related technologies....
-
IT.Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines The Citco Group Limited Full timeJoin to apply for the IT.Service Desk Analyst role at The Citco Group Limited Join to apply for the IT.Service Desk Analyst role at The Citco Group Limited JOB DESCRIPTIONSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in...
-
Service Desk Team Lead
6 days ago
, Metro Manila, Philippines Buscojobs Full timeThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
-
It Service Desk Analyst/ Help Desk
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Analyst / Help Desk Location: Taguig, Makati, National Capital Region (OpenText postings).Posted today Job Description OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...
-
Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines APWTech Full timeAPWTech National Capital Region, Philippines Service Desk Analyst APWTech National Capital Region, Philippines Responsibilities Triage, record, and maintain incidents/requests information to aid current and future resolutions. Resolve incidents/fulfill requests at first contact. Own (single point of contact), escalate, and coordinate the activities required...
-
Service Desk Analyst
2 weeks ago
Metro Cebu, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time $70,000 - $120,000 per yearAbout The OpportunityThisService Desk Analystposition is a Remote Philippines based role.At Netrix Global, theService Desk Analystwill provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
-
, Metro Manila, Philippines Buscojobs Full timePosition Description : Want to expand your experience in one of the world's largest IT and business consulting services firms? Our IT Service Desk Analysts are professionals trained to support our clients on various related queries with quality and respect. We are looking for young professionals and fresh graduates like you who work with purpose and passion...
