Service Desk Analyst

3 weeks ago


Metro Manila Philippines APWTech Full time

Location: APWTech National Capital Region, Philippines Service Desk Analyst Responsibilities Triage, record, and maintain incidents/requests information to aid current and future resolutions. Resolve incidents/fulfill requests at first contact. Own (single point of contact), elevate, and coordinate the activities required to resolve the incident or fulfill the request until closure. Control / manage further escalations as required. Conduct System Monitoring to ensure high availability of business critical/important systems. Process and fulfill new profile request and profile deletions or as per requested and stated in ITAMS. Monitor, detect, and manage incidents. Performs other duties as assigned. Requirements Graduate of any Engineering or any Computer Science related courses. At least 2 years related experience, but open for freshers. Knowledgeable in the following: Windows Desktop environment. Basic software installation and troubleshooting. Basic internetworking computers. Ability to define and solve problems. Very good English communication skills. Focus on accuracy, attention to detail and consistency of work. Self‑motivated with a positive attitude and willingness to accept varied assignments. Can work with minimum supervision. Note: Training will be in Eastwood, Quezon City. Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industries: Staffing and Recruiting #J-18808-Ljbffr



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