It Service Desk Analyst Open For Fresh Graduates
3 weeks ago
Position Description : Want to expand your experience in one of the world's largest IT and business consulting services firms? Our IT Service Desk Analysts are professionals trained to support our clients on various related queries with quality and respect. We are looking for young professionals and fresh graduates like you who work with purpose and passion for customer service JOIN CGI PHILIPPINES Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking / reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency. Produces quality work and results. Ensure fast and accurate turnaround of work. Solve problems using agreed upon procedures. Develop a comprehensive understanding and mastery of all tools. Remain updated on products, policy, procedure and other important operational issues. Perform other duties as assigned. Your future duties and responsibilities : To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer. Follow agreed escalation procedures. To come in on time and on scheduled shift and Breaks assigned by people manager. Follow rest day schedule as assigned. Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager Advise people manager of planned / unplanned leaves as below : Vacation leave – at least 10 days in advance of planned leave date Sick leave - at least two hours prior to the start of the shift. A member, when using sick leave, must notify his manager (or next higher-ranked manager) via a phone call to the manager’s direct office line or mobile phone within the prescribed lead time. Maintain quality standards in accordance with agreed metrics. Ensure that all quality deficiencies are corrected in a timely manner for activities in your function. To submit necessary service delivery Ensure feedback is given to people manager if potential issues are detected. Ensure feedback is given to people manager if process improvement measures can be implemented. Ensure attendance at planned meetings. The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time, as needed. Required qualifications to be successful in this role : At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s / College Degree in any field Preferably graduates of IT related courses Experience in Service Desk, Helpdesk or Technical Support is an advantage. Proficient in written and verbal communication in the English language Keen attention to detail. Proficient computer and technical skills. Solid analytical and problem solving skills. Good process mapping ability. Proactive, service minded and able to multi-task. Good interpersonal skills (empathy, verbal dexterity, etc.) Skills : Active Directory Delivery Support Incident Management #J-18808-Ljbffr
-
Accounting Staff- Open for fresh graduates
7 days ago
, Metro Manila, Philippines HR Network Inc Full timeAccounting Staff - Open for Fresh Graduates Join us to apply for the Accounting Staff - Open for Fresh Graduates role at HR Network Inc . This position is suitable for recent graduates seeking to start their career in accounting. Job Responsibilities Ensure all financial transactions, including branch expenses and liquidation, are recorded accurately and...
-
Service Desk Analyst
1 week ago
, Metro Manila, Philippines APWTech Full timeLocation: APWTech National Capital Region, Philippines Service Desk Analyst Responsibilities Triage, record, and maintain incidents/requests information to aid current and future resolutions. Resolve incidents/fulfill requests at first contact. Own (single point of contact), elevate, and coordinate the activities required to resolve the incident or fulfill...
-
Service Desk Analyst
4 weeks ago
, Metro Manila, Philippines Nezda Technologies, Inc. Full timeService Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...
-
Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines Capgemini Full timeOverview Service Desk / Technical Helpdesk Analyst – responsible for providing first level phone support to a large customer base, troubleshooting hardware, software, and network operating problems, and ensuring timely resolution. Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical...
-
CSR - Open to Fresh Graduates
7 days ago
, Metro Manila, Philippines Optum Full timeOptum National Capital Region, Philippines Join or sign in to find your next job Join to apply for the CSR - Open to Fresh Graduates role at Optum Optum National Capital Region, Philippines 21 hours ago Be among the first 25 applicants Join to apply for the CSR - Open to Fresh Graduates role at Optum Get AI-powered advice on this job and more exclusive...
-
Customer Experience Advocate
7 days ago
, Metro Manila, Philippines MicroSourcing Full timeCustomer Experience Advocate (Open to Fresh Graduates!) Join to apply for the Customer Experience Advocate (Open to Fresh Graduates!) role at MicroSourcing Position: Customer Experience Advocate Work setup & shift: Onsite | Shifting You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents,...
-
Service Desk Analyst
2 weeks ago
Metro Cebu, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time $70,000 - $120,000 per yearAbout The OpportunityThisService Desk Analystposition is a Remote Philippines based role.At Netrix Global, theService Desk Analystwill provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
-
Service Desk Analyst
7 days ago
Manila, Philippines Netrix LLC Full timeAbout The Opportunity This Service Desk Analyst position is a RemotePhilippinesbasedrole. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
-
Global IT Service Desk
7 days ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...
-
Financial Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Expectations : Position Type : Experienced - Associate Employment Type : Full-Time; Permanent (Direct Hire) Work Setup & Location : Onsite - McKinley, Taguig Work Schedule : Mondays - Fridays; Night Shift Industry : Healthcare & Legal Outsourcing About the Job : We are seeking a detail-oriented and analytical Financial Analyst to support our clients in...
